Complaints handling

E-LEARNING COURSES

E-learning that is cost-efficient, engaging and effective. All our courses are detailed, accurate and up to date with relevant legislation. Downloadable certificates which provide evidence of learning and assessment success.

We guarantee that by using our courses your training will:

- Meet CQC standards of compliance for continuing professional development;

- Be available on demand 24/7, 365 days a year;

- Cost a fraction of conventional classroom training;

- Provide certificates of achievement on successful completion.

Course overview:

Units include:
Agreed ways of working: complaints and incidents
Complaints and how to respond
Complaints handling process
Formal complaints
Recognizing incidents, errors and near misses
Module summary