Complete Customer Service Training
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Class hours
16h
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Duration
Flexible
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Start date
Different dates available
A company’s reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills.
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
Complete Customer Service Training is certified by CPD Qualifications Standards and IAO. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic background.
Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
On receiving your request an academic officer from the course will call you to explain everything about the course, including how you can sign up, payment options and enrollment periods.
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 6 years
Subjects
- Customer Care
- Leadership
- Self-improvement
- Customer Service
- Communication Skills
- Communication Training
- Negotiation techniques
- Telephone techniques
- Setting Goals
- Customer Problem Solving
Teachers and trainers (1)
John Adams John
Instructor
Course programme
COURSE CURRICULUM
Module 01
Communication Skills
Dealing With Challenges Assertively
Dealing With Difficult People
Dealing With Stress
Meeting Expectations
Setting Goals
Seven Steps to Customer Problem Solving
Telephone Techniques
The Fifth Critical Element – Measure It
The Fourth Critical Element – Be a Problem Solver
The Second Critical Element – Defined in Your Organization
The Sixth Critical Element – Reinforce It
The Third Critical Element – Given Life by the Employees
What is Customer Service?
Who Are Your Customers?
Module 02
Six Critical Elements
Understanding Leadership
Five Practices of Leadership
Module 03
Asking the Right Questions
Close with Vocals
Closing Down the Voice
Cold and Warm Calls
Developing a Script
Did You Hear Me?
It’s More Than Just a Phase
Negotiation Techniques
News from Within
Perfecting the Script
Phone Tag and Getting the Call Back
Sales by Phone
Saying No
Staying Out of Voice Mail Jail
Stress Busting
Taking Messages
This is My Mentor
To Serve and Delight
Verbal Communication Techniques
What’s Missing in Telephone Communication?
Who Are Your Customers?
Module 04
Building the Future
Checklist for Success
Considerations in Tool Selection
Customer Relationship Management
Evaluating and Reviewing Your Program
Homegrown vs. Application Service Provider
Requirement Driven Product Selection
Strategies for Customer Retention
The Development Team
What CRM Is and Who It Serves
Complete Customer Service Training