Conflict

Poorly managed Conflict situations are probably the most recognisable cause of stress and upset in today''s workplace. Interestingly, conflict situations often tend to hang from a few repeated patterns of behaviour on the part of one or all parties involved. By understanding these patterns, delegates can actively manage, or even head off potential conflict situations that have arisen, to a positive outcome for all parties involved.

This taster session will leave learners keen to manage conflict situations differently in the future.
Benefits to you :

• Handle conflict with power and authority and manage it within your life
• Recognise patterns of conflict and manage yourself in conflict situations
• A toolkit of strategies to reduce the levels of conflict
• A structure to help see the other person''s point of view
• The potential to turn conflict into opportunity

This session uses an overview of the Thomas Killman Conflict model to illustrate typical habits in conflict. It explores the 5 conflict stances, and using this insight, learners dissect existing relationships to recognise potential conflict and define strategies to improve ongoing relationships.
This interactive session will help you by:

• Understanding default behaviours of self and others
• Recognise symbols and patterns
• Application of appropriate strategies to manage and reduce conflict situations
• The choice to work towards collaboration not conflict

Want this session tailored to meet your exact needs?
Contact us for a bespoke detailed session outline, or to arrange a no obligation meeting.