Conflict Resolution Course - Level 1

This conflict management e-learning course covers the following:

Understanding why conflict resolution is important
Understanding the role of NHS Protect with respect to conflict resolution
NHS security management roles and responsibilities
Common causes of conflict in healthcare and social care settings
The importance of effective communication in resolving conflict
Understanding how to effectively utilise our body language to avoid contact
Knowing how communicating our feelings and attitudes can help to manage conflict effectively
Knowing how to avoid communication breakdown
Understanding how cultural differences can contribute to conflict
An introduction to effective communication models for conflict resolution:
LEAPS communication models
PALMS Communication models
Five step appeal communication model
The attitude and behavioural cycle
Understanding the main patterns of behaviour in relation to conflict
Awareness of the warning signs and danger sings
An awareness of the basics of de-escalating conflict
Awareness of the importance of maintaining personal safety when de-escalating conflict
Understanding the impact factors for lone workers
How to do dynamic risk assessments for lone workers
Awareness of the importance of personal space