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Conflict Resolution Courses
- Course
- Londonand9 other venues
- Stratford, Wood Green, Croydon, Harrow, Barking, Elephant & Castle, Oxford, Rainham, London
- 29 Jun 2026
- 6 Days
...need to attend a four part training course and pass the exams. We run this course every week and at the end of the course, there will be an examination... Learn about: Physical Intervention, Risk Management, Venue Security...
- Course
- Online
- Intermediate
- 15h - 1 Year
... decision-making. The course covers conflict resolution, team dynamics, leadership styles, project coordination, and strategies for building trust... Learn about: Project Management, Team Dynamics, Performance Management...
- Course
- Online
- Intermediate
- 12h - 1 Year
... stakeholder needs, effective communication strategies, conflict resolution, and influence techniques that drive organisational success. Learners will explore practical approaches to identify key stakeholders, prioritise engagement, and foster trust and collaboration in complex environments... Learn about: Effective Communication, Team Performance, Team Leadership...
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I discovered a lot about myself in this period. I guess everyone should have such an experience. Good experience above all.
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- Master
- Guildford
- 1 Year
... will study modules covering the latest research on international intervention and post-conflict processes, uniquely co-taught by experienced practitioners alongside the Centre for International Intervention’s academic experts. Our International Intervention pathway also offers students the option of taking... Learn about: Relationship Building, Relationship Counselling, International Trade...
... will study modules covering the latest research on international intervention and post-conflict processes, uniquely co-taught by experienced practitioners alongside the Centre for International Intervention’s academic experts. Our International Intervention pathway also offers students the option of taking... Learn about: Relationship Building, Relationship Counselling, International Trade...
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I discovered a lot about myself in this period. I guess everyone should have such an experience. Good experience above all.
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Reception Academy teaches everything about Reception & how to convey 5 star services.Ramin Semsar is great coach with good sense of humor. Because of him you will dependably anticipate go to end of the weekend class, even after busy week .
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Reception Academy is best choice for two course i:e Receptionist and Opera V5 Course and Hospitality English class. Everyvery one of the mentors are phenomenal including my coaches Pierre and Ramin. I profoundly suggest Reception Academy for the individuals who need to start another profession
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- Course
- Online
- Different dates available
- 1 Day
...You will receive an email confirmation of booking - Please complete the registration process by adding a password for your account. - Click the... Learn about: Telephone Skills, Problem Solving, Conflict Resolution...
...You will receive an email confirmation of booking - Please complete the registration process by adding a password for your account. - Click the... Learn about: Telephone Skills, Problem Solving, Conflict Resolution...
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Reception Academy teaches everything about Reception & how to convey 5 star services.Ramin Semsar is great coach with good sense of humor. Because of him you will dependably anticipate go to end of the weekend class, even after busy week .
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Reception Academy is best choice for two course i:e Receptionist and Opera V5 Course and Hospitality English class. Everyvery one of the mentors are phenomenal including my coaches Pierre and Ramin. I profoundly suggest Reception Academy for the individuals who need to start another profession
← | → see all
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Inhouse
- Different dates available
- 2 Days
... to respond to complaints, difficult calls and defuse conflict ❖ how to maintain a positive mindset in the face of negativity Outcomes Participants... Learn about: Customer Care, Communication Skills, Confidence Training...
... to respond to complaints, difficult calls and defuse conflict ❖ how to maintain a positive mindset in the face of negativity Outcomes Participants... Learn about: Customer Care, Communication Skills, Confidence Training...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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I've taken a number of different courses with Global Management and they've been very useful for my career. Learning these courses is entertaining as well as interesting and easy. A great value for money!
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- Course
- Online
- Beginner
- Different dates available
- 100h - 6 Months
...4 Steps to Team Building Unit 6: Setting Goals for your Team Unit 7: The Storming Stage Unit 8: The Norming Stage Unit 9: The Performing Stage Unit... Learn about: Coaching Skills, Problem Solving, Team Training...
...4 Steps to Team Building Unit 6: Setting Goals for your Team Unit 7: The Storming Stage Unit 8: The Norming Stage Unit 9: The Performing Stage Unit... Learn about: Coaching Skills, Problem Solving, Team Training...
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I've taken a number of different courses with Global Management and they've been very useful for my career. Learning these courses is entertaining as well as interesting and easy. A great value for money!
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The online course was very helpful and gave me extra accreditation towards my job role
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- Short course
- Online
- Beginner
- Different dates available
...The assessment can be re-taken as many times as the learner requires at no extra cost. We must advise that the questions do change each... Learn about: Conflict Resolution, Effective communication skills, Verbal Communication...
...The assessment can be re-taken as many times as the learner requires at no extra cost. We must advise that the questions do change each... Learn about: Conflict Resolution, Effective communication skills, Verbal Communication...
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The online course was very helpful and gave me extra accreditation towards my job role
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I recommend Reception Academy to those who wish to join hospitality industry. Thank you Nathalie Deline because of his advise & teaching i got my dream job.
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Reception Academy is the best choice. I pay thanks to my coach Pierre (yalla!). I genuinely prescribe this course to the individuals who need to begin a profession into the hospitality industry
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I'm extremely happy that I join at the Reception Academy. I feel energizing searching forward for another profession. I thanks my mentor Ramin for his help and his polished methodology. I prescribe everyone the Reception Academy.
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- Short course
- City Of London
- Intermediate
- October
- 1 Day
... Anticipating Guest/Customer Needs Opportunities for Up-Selling as way of improving Guest / Customer Service Experience Conflict Resolution / Complaint Handling... Learn about: Organizational Skills, Skills and Training, Ms Office...
... Anticipating Guest/Customer Needs Opportunities for Up-Selling as way of improving Guest / Customer Service Experience Conflict Resolution / Complaint Handling... Learn about: Organizational Skills, Skills and Training, Ms Office...
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I recommend Reception Academy to those who wish to join hospitality industry. Thank you Nathalie Deline because of his advise & teaching i got my dream job.
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Reception Academy is the best choice. I pay thanks to my coach Pierre (yalla!). I genuinely prescribe this course to the individuals who need to begin a profession into the hospitality industry
← | → see all
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I'm extremely happy that I join at the Reception Academy. I feel energizing searching forward for another profession. I thanks my mentor Ramin for his help and his polished methodology. I prescribe everyone the Reception Academy.
← | → see all
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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- Course
- Inhouse
- Different dates available
- 2 Days
...In this highly practical and enjoyable training course you will learn the practices and techniques to refine your powers of persuasion and selling skills... Learn about: Conflict Resolution, Problem Solving, Negotiation Skills...
...In this highly practical and enjoyable training course you will learn the practices and techniques to refine your powers of persuasion and selling skills... Learn about: Conflict Resolution, Problem Solving, Negotiation Skills...
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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For me this course was perfect. I had an amazing experience and the delivery and price were excellent. Highly recommended.
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- Short course
- Online
- Beginner
- Different dates available
- 20h
...a Change Team Managing Communications Monitoring Progress and Achievements Overcoming Resistance to Change Making Change Stick Managing Yourself and Coping... Learn about: Team Training, Change Leadership, Conflict Resolution...
...a Change Team Managing Communications Monitoring Progress and Achievements Overcoming Resistance to Change Making Change Stick Managing Yourself and Coping... Learn about: Team Training, Change Leadership, Conflict Resolution...
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For me this course was perfect. I had an amazing experience and the delivery and price were excellent. Highly recommended.
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Such an awesome help with the ideal course, certainly would be my first decision of a suggestion for anybody needing home learning instruction
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- Vocational qualification
- Online
- Different dates available
- 350h - 12 Months
...destination management company Key competencies of a destination management company The itinerary Module 2: Introduction to the Event Planning Process... Learn about: Organizational Skills, Project Management, Events and show production...
...destination management company Key competencies of a destination management company The itinerary Module 2: Introduction to the Event Planning Process... Learn about: Organizational Skills, Project Management, Events and show production...
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Such an awesome help with the ideal course, certainly would be my first decision of a suggestion for anybody needing home learning instruction
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I recommned Reception Academy to all who wants to grow in Hospitality Industry. Thnaks you all staff for always helping us .
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I recomment this 4 week course in Reception Academy. Special thanks to Andrew.
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- Course
- Online
- Beginner
- Different dates available
...language skills when communicating. All our courses are designed and created by professionals bearing in mind that learning should be interesting... Learn about: Guest complaint handling, Customer Management, Decision Making...
...language skills when communicating. All our courses are designed and created by professionals bearing in mind that learning should be interesting... Learn about: Guest complaint handling, Customer Management, Decision Making...
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I recommned Reception Academy to all who wants to grow in Hospitality Industry. Thnaks you all staff for always helping us .
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I recomment this 4 week course in Reception Academy. Special thanks to Andrew.
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Great trainer and consultant!
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- Course
- Inhouse
- Different dates available
- 2 Days
...This course is designed to help individuals prioritise and achieve their most important goals in the time they have available. It provides a valuable opportunity... Learn about: Persuasion Skills, Project Management, Communication Skills...
...This course is designed to help individuals prioritise and achieve their most important goals in the time they have available. It provides a valuable opportunity... Learn about: Persuasion Skills, Project Management, Communication Skills...
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Great trainer and consultant!
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I would like to thank everyone at the International Career Institute, for their support throughout my studies. I took the Frontline Management course and I found the course very relevant. I definitely think that this course has certainly broadened my ability to improve my performance in my current position, which is actualy what I was looking for when I first enrolled in. Thank you! Would recommend to my colleagues and friends!
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I wasn’t able to leave my full time job to study so distance learning suited me best. I was able to set my own timetable and submit assessments around my own commitments. Had it not been for the flexible nature of the course I would not been able complete my studies!
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- Course
- Online
- Intermediate
- Different dates available
- 24 Weeks
...apply risk management processes 10 Manage projects 11 Facilitate and capitalise on change and innovation... Learn about: Team Leader, Team Leadership, Decision Making...
...apply risk management processes 10 Manage projects 11 Facilitate and capitalise on change and innovation... Learn about: Team Leader, Team Leadership, Decision Making...
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I would like to thank everyone at the International Career Institute, for their support throughout my studies. I took the Frontline Management course and I found the course very relevant. I definitely think that this course has certainly broadened my ability to improve my performance in my current position, which is actualy what I was looking for when I first enrolled in. Thank you! Would recommend to my colleagues and friends!
← | → see all
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I wasn’t able to leave my full time job to study so distance learning suited me best. I was able to set my own timetable and submit assessments around my own commitments. Had it not been for the flexible nature of the course I would not been able complete my studies!
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The course itself was set out really well, my tutor Dr. English was an amazing help and answered all questions really quickly. The course itself was interesting and enjoyable, with being able to complete it within your own time ideal.
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- Course
- Distance Learning
- Different dates available
- 2 Years
...What is an argument? - Some basic rules of arguments - Using common notation as shorthand 3.1.2 The elements of an argument - What are argument indicators?... Learn about: Critical Thinking, Decision Making, Effective Communication...
...What is an argument? - Some basic rules of arguments - Using common notation as shorthand 3.1.2 The elements of an argument - What are argument indicators?... Learn about: Critical Thinking, Decision Making, Effective Communication...
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The course itself was set out really well, my tutor Dr. English was an amazing help and answered all questions really quickly. The course itself was interesting and enjoyable, with being able to complete it within your own time ideal.
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Firstly, we were dealt with in a very professional manor from start to finish. Secondly, the course was everything I expect and then some, very detailed and informative but presented in a way that those who are not so tech savvy can still use it.
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- Short course
- Online
- Beginner
- Different dates available
...This course will show the user how to identify a complaint then investigate, resolve and respond to that complaint. The objective of this course is... Learn about: Handling Complaints, Improve Communication, Negotiation Skills...
...This course will show the user how to identify a complaint then investigate, resolve and respond to that complaint. The objective of this course is... Learn about: Handling Complaints, Improve Communication, Negotiation Skills...
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Firstly, we were dealt with in a very professional manor from start to finish. Secondly, the course was everything I expect and then some, very detailed and informative but presented in a way that those who are not so tech savvy can still use it.
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I learned how to coach and overcome barriers. I can’t wait to get started!
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- Course
- Inhouse
- Different dates available
- 2 Days
...to track measurable progress ❖ agree the ground rules for call sampling – so that everyone is working in the same way ❖ set out who should listen to the call samples – frequency... Learn about: Quality Training, Counselling Psychology, Telephone answering...
...to track measurable progress ❖ agree the ground rules for call sampling – so that everyone is working in the same way ❖ set out who should listen to the call samples – frequency... Learn about: Quality Training, Counselling Psychology, Telephone answering...
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I learned how to coach and overcome barriers. I can’t wait to get started!
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Wonderful
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I found the course to be very informative and the tutor shared his personal experiences which was very relevant considering I was requesting answers to very detailed questions regarding industry practices and procedures. The course notes were very helpful and I intend to study them again as a refresher.
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- Course
- Distance Learning
- Intermediate
- Different dates available
- 24 Weeks
...3 Lifestyle organization 4 The coaching processes 5 Coaching skills 6 Coaching delivery 7 Coaching and psychology 8 Meeting coaching objectives 9 Objectives... Learn about: Problem Solving, Counselling Psychology, Communication Skills...
...3 Lifestyle organization 4 The coaching processes 5 Coaching skills 6 Coaching delivery 7 Coaching and psychology 8 Meeting coaching objectives 9 Objectives... Learn about: Problem Solving, Counselling Psychology, Communication Skills...
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Wonderful
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I found the course to be very informative and the tutor shared his personal experiences which was very relevant considering I was requesting answers to very detailed questions regarding industry practices and procedures. The course notes were very helpful and I intend to study them again as a refresher.
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Dealing with the instructors because he was very prompt in correcting the SAPS.
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1-Can manage my own time
2-cost effective learning system
3-can pay by installment
4-good advice on continuous learning step (example-what next step after this course)
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- Vocational qualification
- Online
- Different dates available
- 1 Year
... 7: Trades Union and Industrial Conflict In this module, we examine the following areas: What exactly do we mean by the term "trade union"... Learn about: Employee Communication, HR organisational development, IT Law...
... 7: Trades Union and Industrial Conflict In this module, we examine the following areas: What exactly do we mean by the term "trade union"... Learn about: Employee Communication, HR organisational development, IT Law...
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Dealing with the instructors because he was very prompt in correcting the SAPS.
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1-Can manage my own time
2-cost effective learning system
3-can pay by installment
4-good advice on continuous learning step (example-what next step after this course)
← | → see all
- Course
- Online
- Different dates available
... through all you need to know in order to improve your communication skills and conflict resolution skills. During our time together you will learn about verbal communication, how to resolve conflicts, how to manage conflicts and how to communicate effectively.After you have enrolled to the course... Learn about: Communication Training, Conflict Resolution, Communication Skills...
- Course
- Online
- Different dates available
... will be able to: Define requirements for required work. Set the expectations for your staff. Establish SMART goals for yourself. Help your staff set SMART goals. Learn to delegate appropriately. Provide effective feedback to your staff. Utilise effective time management techniques. Perform effective conflict... Learn about: Team Training, IT Management, Conflict Resolution...
- Course
- Ayr
...Suitable for: This course is designed for individuals who work directly with adults within care environments who have the potential to display aspects... Learn about: IT for adults, Managing Conflict, Conflict Resolution...