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Conflict Resolution Courses
- Course
- Londonand9 other venues
- Stratford, Wood Green, Croydon, Harrow, Barking, Elephant & Castle, Oxford, Rainham, London
- 01 Jun 2026
- 6 Days
...need to attend a four part training course and pass the exams. We run this course every week and at the end of the course, there will be an examination... Learn about: Physical Intervention, Door Supervisor, Venue Security...
- Course
- Online
- Intermediate
- 15h - 1 Year
... decision-making. The course covers conflict resolution, team dynamics, leadership styles, project coordination, and strategies for building trust... Learn about: Project Management, Performance Management, Team Dynamics...
- Course
- Online
- Intermediate
- 12h - 1 Year
... stakeholder needs, effective communication strategies, conflict resolution, and influence techniques that drive organisational success. Learners will explore practical approaches to identify key stakeholders, prioritise engagement, and foster trust and collaboration in complex environments... Learn about: Effective Communication, Communication Training, Conflict Resolution...
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I discovered a lot about myself in this period. I guess everyone should have such an experience. Good experience above all.
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- Master
- Guildford
- 1 Year
... will study modules covering the latest research on international intervention and post-conflict processes, uniquely co-taught by experienced practitioners alongside the Centre for International Intervention’s academic experts. Our International Intervention pathway also offers students the option of taking... Learn about: Relationship Counselling, International Relations, Conflict Resolution...
... will study modules covering the latest research on international intervention and post-conflict processes, uniquely co-taught by experienced practitioners alongside the Centre for International Intervention’s academic experts. Our International Intervention pathway also offers students the option of taking... Learn about: Relationship Counselling, International Relations, Conflict Resolution...
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I discovered a lot about myself in this period. I guess everyone should have such an experience. Good experience above all.
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Reception Academy teaches everything about Reception & how to convey 5 star services.Ramin Semsar is great coach with good sense of humor. Because of him you will dependably anticipate go to end of the weekend class, even after busy week .
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Reception Academy is best choice for two course i:e Receptionist and Opera V5 Course and Hospitality English class. Everyvery one of the mentors are phenomenal including my coaches Pierre and Ramin. I profoundly suggest Reception Academy for the individuals who need to start another profession
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- Course
- Online
- Different dates available
- 1 Day
...You will receive an email confirmation of booking - Please complete the registration process by adding a password for your account. - Click the... Learn about: Telephone Skills, Time management, Problem Solving...
...You will receive an email confirmation of booking - Please complete the registration process by adding a password for your account. - Click the... Learn about: Telephone Skills, Time management, Problem Solving...
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Reception Academy teaches everything about Reception & how to convey 5 star services.Ramin Semsar is great coach with good sense of humor. Because of him you will dependably anticipate go to end of the weekend class, even after busy week .
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Reception Academy is best choice for two course i:e Receptionist and Opera V5 Course and Hospitality English class. Everyvery one of the mentors are phenomenal including my coaches Pierre and Ramin. I profoundly suggest Reception Academy for the individuals who need to start another profession
← | → see all
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Inhouse
- Different dates available
- 2 Days
... to respond to complaints, difficult calls and defuse conflict ❖ how to maintain a positive mindset in the face of negativity Outcomes Participants... Learn about: Confidence Training, Call Centre, Customer Service...
... to respond to complaints, difficult calls and defuse conflict ❖ how to maintain a positive mindset in the face of negativity Outcomes Participants... Learn about: Confidence Training, Call Centre, Customer Service...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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I've taken a number of different courses with Global Management and they've been very useful for my career. Learning these courses is entertaining as well as interesting and easy. A great value for money!
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- Course
- Online
- Beginner
- Different dates available
- 100h - 6 Months
...4 Steps to Team Building Unit 6: Setting Goals for your Team Unit 7: The Storming Stage Unit 8: The Norming Stage Unit 9: The Performing Stage Unit... Learn about: Team Leadership, Decision Making, Managing Conflict...
...4 Steps to Team Building Unit 6: Setting Goals for your Team Unit 7: The Storming Stage Unit 8: The Norming Stage Unit 9: The Performing Stage Unit... Learn about: Team Leadership, Decision Making, Managing Conflict...
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I've taken a number of different courses with Global Management and they've been very useful for my career. Learning these courses is entertaining as well as interesting and easy. A great value for money!
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The online course was very helpful and gave me extra accreditation towards my job role
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- Short course
- Online
- Beginner
- Different dates available
...The assessment can be re-taken as many times as the learner requires at no extra cost. We must advise that the questions do change each... Learn about: Verbal Skills, Communication Training, Effective Communication...
...The assessment can be re-taken as many times as the learner requires at no extra cost. We must advise that the questions do change each... Learn about: Verbal Skills, Communication Training, Effective Communication...
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The online course was very helpful and gave me extra accreditation towards my job role
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I recommend Reception Academy to those who wish to join hospitality industry. Thank you Nathalie Deline because of his advise & teaching i got my dream job.
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Reception Academy is the best choice. I pay thanks to my coach Pierre (yalla!). I genuinely prescribe this course to the individuals who need to begin a profession into the hospitality industry
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I'm extremely happy that I join at the Reception Academy. I feel energizing searching forward for another profession. I thanks my mentor Ramin for his help and his polished methodology. I prescribe everyone the Reception Academy.
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- Short course
- City Of London
- Intermediate
- October
- 1 Day
... Anticipating Guest/Customer Needs Opportunities for Up-Selling as way of improving Guest / Customer Service Experience Conflict Resolution / Complaint Handling... Learn about: Hotel Management, Problem Solving, Persuasion Skills...
... Anticipating Guest/Customer Needs Opportunities for Up-Selling as way of improving Guest / Customer Service Experience Conflict Resolution / Complaint Handling... Learn about: Hotel Management, Problem Solving, Persuasion Skills...
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I recommend Reception Academy to those who wish to join hospitality industry. Thank you Nathalie Deline because of his advise & teaching i got my dream job.
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Reception Academy is the best choice. I pay thanks to my coach Pierre (yalla!). I genuinely prescribe this course to the individuals who need to begin a profession into the hospitality industry
← | → see all
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I'm extremely happy that I join at the Reception Academy. I feel energizing searching forward for another profession. I thanks my mentor Ramin for his help and his polished methodology. I prescribe everyone the Reception Academy.
← | → see all
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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- Course
- Inhouse
- Different dates available
- 2 Days
...In this highly practical and enjoyable training course you will learn the practices and techniques to refine your powers of persuasion and selling skills... Learn about: Problem Solving, Conflict Resolution, Delegating Skills...
...In this highly practical and enjoyable training course you will learn the practices and techniques to refine your powers of persuasion and selling skills... Learn about: Problem Solving, Conflict Resolution, Delegating Skills...
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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For me this course was perfect. I had an amazing experience and the delivery and price were excellent. Highly recommended.
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- Short course
- Online
- Beginner
- Different dates available
- 20h
...a Change Team Managing Communications Monitoring Progress and Achievements Overcoming Resistance to Change Making Change Stick Managing Yourself and Coping... Learn about: Decision Making, Change Management, Monitoring Progress...
...a Change Team Managing Communications Monitoring Progress and Achievements Overcoming Resistance to Change Making Change Stick Managing Yourself and Coping... Learn about: Decision Making, Change Management, Monitoring Progress...
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For me this course was perfect. I had an amazing experience and the delivery and price were excellent. Highly recommended.
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Such an awesome help with the ideal course, certainly would be my first decision of a suggestion for anybody needing home learning instruction
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- Vocational qualification
- Online
- Different dates available
- 350h - 12 Months
...destination management company Key competencies of a destination management company The itinerary Module 2: Introduction to the Event Planning Process... Learn about: Project Proposal, Project Resource, Organizational Skills...
...destination management company Key competencies of a destination management company The itinerary Module 2: Introduction to the Event Planning Process... Learn about: Project Proposal, Project Resource, Organizational Skills...
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Such an awesome help with the ideal course, certainly would be my first decision of a suggestion for anybody needing home learning instruction
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I recommned Reception Academy to all who wants to grow in Hospitality Industry. Thnaks you all staff for always helping us .
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I recomment this 4 week course in Reception Academy. Special thanks to Andrew.
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- Course
- Online
- Beginner
- Different dates available
...language skills when communicating. All our courses are designed and created by professionals bearing in mind that learning should be interesting... Learn about: Decision Making, Customer Manager, Persuasion Skills...
...language skills when communicating. All our courses are designed and created by professionals bearing in mind that learning should be interesting... Learn about: Decision Making, Customer Manager, Persuasion Skills...
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I recommned Reception Academy to all who wants to grow in Hospitality Industry. Thnaks you all staff for always helping us .
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I recomment this 4 week course in Reception Academy. Special thanks to Andrew.
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Great trainer and consultant!
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- Course
- Inhouse
- Different dates available
- 2 Days
...This course is designed to help individuals prioritise and achieve their most important goals in the time they have available. It provides a valuable opportunity... Learn about: Time management, Stress Management, Persuasion Skills...
...This course is designed to help individuals prioritise and achieve their most important goals in the time they have available. It provides a valuable opportunity... Learn about: Time management, Stress Management, Persuasion Skills...
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Great trainer and consultant!
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I would like to thank everyone at the International Career Institute, for their support throughout my studies. I took the Frontline Management course and I found the course very relevant. I definitely think that this course has certainly broadened my ability to improve my performance in my current position, which is actualy what I was looking for when I first enrolled in. Thank you! Would recommend to my colleagues and friends!
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I wasn’t able to leave my full time job to study so distance learning suited me best. I was able to set my own timetable and submit assessments around my own commitments. Had it not been for the flexible nature of the course I would not been able complete my studies!
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- Course
- Online
- Intermediate
- Different dates available
- 24 Weeks
...apply risk management processes 10 Manage projects 11 Facilitate and capitalise on change and innovation... Learn about: IT Management, Communication Skills, Operational Plan...
...apply risk management processes 10 Manage projects 11 Facilitate and capitalise on change and innovation... Learn about: IT Management, Communication Skills, Operational Plan...
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I would like to thank everyone at the International Career Institute, for their support throughout my studies. I took the Frontline Management course and I found the course very relevant. I definitely think that this course has certainly broadened my ability to improve my performance in my current position, which is actualy what I was looking for when I first enrolled in. Thank you! Would recommend to my colleagues and friends!
← | → see all
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I wasn’t able to leave my full time job to study so distance learning suited me best. I was able to set my own timetable and submit assessments around my own commitments. Had it not been for the flexible nature of the course I would not been able complete my studies!
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The course itself was set out really well, my tutor Dr. English was an amazing help and answered all questions really quickly. The course itself was interesting and enjoyable, with being able to complete it within your own time ideal.
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- Course
- Distance Learning
- Different dates available
- 2 Years
...What is an argument? - Some basic rules of arguments - Using common notation as shorthand 3.1.2 The elements of an argument - What are argument indicators?... Learn about: Problem Solving, Critical Thinking, Analysis methodologies...
...What is an argument? - Some basic rules of arguments - Using common notation as shorthand 3.1.2 The elements of an argument - What are argument indicators?... Learn about: Problem Solving, Critical Thinking, Analysis methodologies...
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The course itself was set out really well, my tutor Dr. English was an amazing help and answered all questions really quickly. The course itself was interesting and enjoyable, with being able to complete it within your own time ideal.
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Firstly, we were dealt with in a very professional manor from start to finish. Secondly, the course was everything I expect and then some, very detailed and informative but presented in a way that those who are not so tech savvy can still use it.
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- Short course
- Online
- Beginner
- Different dates available
...This course will show the user how to identify a complaint then investigate, resolve and respond to that complaint. The objective of this course is... Learn about: Oral Communication, Negotiation Skills, Confidence Training...
...This course will show the user how to identify a complaint then investigate, resolve and respond to that complaint. The objective of this course is... Learn about: Oral Communication, Negotiation Skills, Confidence Training...
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Firstly, we were dealt with in a very professional manor from start to finish. Secondly, the course was everything I expect and then some, very detailed and informative but presented in a way that those who are not so tech savvy can still use it.
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I learned how to coach and overcome barriers. I can’t wait to get started!
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- Course
- Inhouse
- Different dates available
- 2 Days
...to track measurable progress ❖ agree the ground rules for call sampling – so that everyone is working in the same way ❖ set out who should listen to the call samples – frequency... Learn about: Listening Skills, Counselling Psychology, Decision Making...
...to track measurable progress ❖ agree the ground rules for call sampling – so that everyone is working in the same way ❖ set out who should listen to the call samples – frequency... Learn about: Listening Skills, Counselling Psychology, Decision Making...
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I learned how to coach and overcome barriers. I can’t wait to get started!
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Wonderful
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I found the course to be very informative and the tutor shared his personal experiences which was very relevant considering I was requesting answers to very detailed questions regarding industry practices and procedures. The course notes were very helpful and I intend to study them again as a refresher.
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- Course
- Distance Learning
- Intermediate
- Different dates available
- 24 Weeks
...3 Lifestyle organization 4 The coaching processes 5 Coaching skills 6 Coaching delivery 7 Coaching and psychology 8 Meeting coaching objectives 9 Objectives... Learn about: Life Coaching, Gain Confidence, Communication Skills...
...3 Lifestyle organization 4 The coaching processes 5 Coaching skills 6 Coaching delivery 7 Coaching and psychology 8 Meeting coaching objectives 9 Objectives... Learn about: Life Coaching, Gain Confidence, Communication Skills...
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Wonderful
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I found the course to be very informative and the tutor shared his personal experiences which was very relevant considering I was requesting answers to very detailed questions regarding industry practices and procedures. The course notes were very helpful and I intend to study them again as a refresher.
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Dealing with the instructors because he was very prompt in correcting the SAPS.
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1-Can manage my own time
2-cost effective learning system
3-can pay by installment
4-good advice on continuous learning step (example-what next step after this course)
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- Vocational qualification
- Online
- Different dates available
- 1 Year
... 7: Trades Union and Industrial Conflict In this module, we examine the following areas: What exactly do we mean by the term "trade union"... Learn about: Communication Skills, Decision Making, IT Law...
... 7: Trades Union and Industrial Conflict In this module, we examine the following areas: What exactly do we mean by the term "trade union"... Learn about: Communication Skills, Decision Making, IT Law...
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Dealing with the instructors because he was very prompt in correcting the SAPS.
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1-Can manage my own time
2-cost effective learning system
3-can pay by installment
4-good advice on continuous learning step (example-what next step after this course)
← | → see all
- Course
- Online
- Different dates available
... through all you need to know in order to improve your communication skills and conflict resolution skills. During our time together you will learn about verbal communication, how to resolve conflicts, how to manage conflicts and how to communicate effectively.After you have enrolled to the course... Learn about: Communication Training, Communication Skills, Conflict Resolution...
- Course
- Online
- Different dates available
... resolution. Understand how to manage effectively in different situations. Understand what a new supervisor needs to become an effective supervisor. Course Fast Facts: Easy to follow and understand Only 6 to 8 hours of study is required 12 months access to course Delivered 100% on-line and accessible... Learn about: Team Training, IT Management, Conflict Resolution...
- Course
- Ayr
...Suitable for: This course is designed for individuals who work directly with adults within care environments who have the potential to display aspects... Learn about: Conflict Resolution, Managing Conflict, IT for adults...