course-premium

Customer Service Excellence Gain 5 Star Hotel Service Skills - 1 Day Course

5.0
3 reviews
  • Reception Academy is the best choice. I pay thanks to my coach Pierre (yalla!). I genuinely prescribe this course to the individuals who need to begin a profession into the hospitality industry
    |
  • I recommend Reception Academy to those who wish to join hospitality industry. Thank you Nathalie Deline because of his advise & teaching i got my dream job.
    |
  • I'm extremely happy that I join at the Reception Academy. I feel energizing searching forward for another profession. I thanks my mentor Ramin for his help and his polished methodology. I prescribe everyone the Reception Academy.
    |

Short course

In City of London

Save 10%
£ 134 VAT inc.

Learn from the best in this Customer Service course

  • Type

    Short course

  • Level

    Intermediate

  • Location

    City of london

  • Class hours

    8h

  • Duration

    1 Day

  • Start date

    June
    other dates

We share our 5 star secrets with you

Guest Service Excellence Course for individuals
If you want to learn how to give a better service in the Hospitality industry, this is your way to go. With the training you will receive in this programme, which is based on brand standards used by renowned five star Hotels, you’ll be ready to enter the work force or enhancing your existing skills.

This unique interactive Guest and Customer Service course gives you insight into what is required to deliver exceptional, five star personalized service that guests or customers will remember.

Reception Academy is ready to share its Five Star Hotel Service secrets with you, and also, help you becoming a better team member that don’t only meets but exceeds Guest Expectations. Why not learn from the best?

Five Star Service is not only for Five Star Hotels. Whether you work in a coffee shop, in a retail outlet, a fast food restaurant, or an office, this in-depth course will help you to enhance your skills and become noticed by your superiors for exceeding guest/customer expectations.

As pioneers of practical front of house Hospitality training, Reception Academy has taught countless passionate students who have gone on to secure careers in a variety of multinational branded Hotels.
Don't hesitate to contact this school through emagister.co.uk

Facilities

Location

Start date

City of London (London)
See map
Coppergate House, 16 Brune Street, E1 7NJ
Timetable: 09:00 - 17:00

Start date

JuneEnrolment now open
AugustEnrolment now open
OctoberEnrolment now open
City of London (London)
See map
Coppergate House, 16 Brune Street, E1 7NJ

Start date

On request

About this course

Learn how your career progression is dependent on the service you provide and how Excellent Customer Service Skills can help you go above and beyond in today's competitive job market.

This one day Customer Service course is perfect for anyone that aims to provide the best possible Customer Service Experience. Hotels are known for their leading Guest Service standards and desire to provide memorable guest moments and experiences.

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Reviews

5.0
excellent
  • Reception Academy is the best choice. I pay thanks to my coach Pierre (yalla!). I genuinely prescribe this course to the individuals who need to begin a profession into the hospitality industry
    |
  • I recommend Reception Academy to those who wish to join hospitality industry. Thank you Nathalie Deline because of his advise & teaching i got my dream job.
    |
  • I'm extremely happy that I join at the Reception Academy. I feel energizing searching forward for another profession. I thanks my mentor Ramin for his help and his polished methodology. I prescribe everyone the Reception Academy.
    |
100%
4.8
excellent

Course rating

Recommended

Centre rating

Dalila Parisi

5.0
22/09/2018
What I would highlight: Reception Academy is the best choice. I pay thanks to my coach Pierre (yalla!). I genuinely prescribe this course to the individuals who need to begin a profession into the hospitality industry
What could be improved: -
Would you recommend this course?: Yes

Stefano Olivetti

5.0
27/05/2018
What I would highlight: I recommend Reception Academy to those who wish to join hospitality industry. Thank you Nathalie Deline because of his advise & teaching i got my dream job.
What could be improved: -
Would you recommend this course?: Yes

Alessia Rinna

5.0
26/01/2018
What I would highlight: I'm extremely happy that I join at the Reception Academy. I feel energizing searching forward for another profession. I thanks my mentor Ramin for his help and his polished methodology. I prescribe everyone the Reception Academy.
What could be improved: -
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2017

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 14 years

Subjects

  • Skills and Training
  • International
  • Hospitality
  • Team Training
  • Ms Office
  • Office IT
  • Staff
  • Customer Service
  • 5* Brand Standards
  • Hotel Marketing
  • Hotel reception
  • Hotel Receptionist
  • Hotel Management
  • Effective Communication
  • Organizational Skills
  • Persuasion Skills
  • Conflict Resolution
  • Problem Solving
  • Decision Making

Teachers and trainers (1)

TBC TBC

TBC TBC

Trainer

Course programme

Course Material covered:
  • International Five Star Hotel Guest Service Skills and brand standards:
  • Welcoming Guests/Customers - Effective First Impressions
  • Setting the Stage
  • Building Rapport and Guest/Customer Loyalty
  • Learning how to Personalise Service
  • Recognition for exceeding Guest/Customer expectations by going above and beyond
  • Exceeding Guest Expectations / Going Above & Beyond
  • Become a Guest Hero
  • Reading your guests / Understanding Customer needs
  • Anticipating Guest/Customer Needs
  • Opportunities for Up-Selling as way of improving Guest / Customer Service Experience
  • Conflict Resolution / Complaint Handling Skills
  • Reviewing Customer Service Satisfaction
  • Presenting yourself professionally

Customer Service Excellence Gain 5 Star Hotel Service Skills - 1 Day Course

£ 134 VAT inc.