Complaints Handling - Online E-Learning Course - Fully CPD Accredited

HRUK Group
4.0
1 review
  • Firstly, we were dealt with in a very professional manor from start to finish. Secondly, the course was everything I expect and then some, very detailed and informative but presented in a way that those who are not so tech savvy can still use it.
    ← | →

Short course

Online

£ 10 + VAT

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Description

  • Type

    Short course

  • Level

    Beginner

  • Methodology

    Online

  • Duration

    Flexible

  • Start date

    Different dates available

This course will show the user how to identify a complaint then investigate, resolve and respond to that complaint.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

The objective of this course is to both teach and assess the learner.

There are no requirement for this course as they are perfect for developing your skill set, no matter what stage your career is at.

Upon completion of the short course you will recieve a certificate.

This course has been specially designed to teach as well as assess the learners. This means that you are able to re-take the the course after 2 hour intervals. This course is also CPD Accredited and seen as a certification.

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Reviews

4.0
  • Firstly, we were dealt with in a very professional manor from start to finish. Secondly, the course was everything I expect and then some, very detailed and informative but presented in a way that those who are not so tech savvy can still use it.
    ← | →
100%
4.5
excellent

Course rating

Recommended

Centre rating

Jonathan Clarke

4.0
01/07/2016
What I would highlight: Firstly, we were dealt with in a very professional manor from start to finish. Secondly, the course was everything I expect and then some, very detailed and informative but presented in a way that those who are not so tech savvy can still use it.
What could be improved: Because they have made the system the course is on as simple as possible, it looks a little bit boring. Although this takes nothing away from the quality of the course!
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2016

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 8 years

Subjects

  • Decision Making
  • Access
  • Negotiation Skills
  • Influencing Skills
  • Persuasion Skills
  • Customer Service Skills
  • Conflict Resolution
  • Problem Solving
  • Accredited
  • Organizational Skills
  • Time management
  • Improve Communication
  • Oral Communication
  • Verbal Communication
  • Confidence Training
  • Handling Complaints
  • Complaints

Teachers and trainers (1)

Sam King

Sam King

Sales Executive

Course programme

Course Format

This course is delivered online through eLearning. Learners of the course will receive instant access to our interactive student learning portal, which offers 24/7 access to the course.

Course Duration

The online course requires a minimum of 2 hours to complete in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.

Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.

The assessment can be re-taken as many times as the learner requires at no extra cost. We must advise that the questions do change each time. This course is designed to teach as well as assess.

Tutor Support

When you are studying a course it is always useful to know that you have the help and support of tutors that want you to succeed in your studies.

HRUK will be able to provide you with unlimited online email support to help answer any questions that you may have whilst you are studying the course.

Course Compatibility

Our course is fully compatible with PC’s, Mac’s, Laptop, and Tablet and Smartphone devices.

See related categories

Complaints Handling - Online E-Learning Course - Fully CPD Accredited

£ 10 + VAT

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