Core Skills in Setting Effective Direction for Clinical Teams

Effective direction is probably the single most important factor in driving performance and improvement, clinical or otherwise. Whereas it is often viewed as an art, we believe it is more akin to science, with a sound evidence base and known principles. This comprehensive course examines all facets of effective direction, providing you with all the knowledge, skills and practical approaches to ensure you gain the greatest possible performance and achievement from your clinical team.

Content

• Understanding the link between effective direction and performance
• What does effective direction really look like?
• Ensuring focus on both present and future clinical landscapes
• Components of the direction cascade
• The evidence base behind vision, mission & goals
• The role of vision in the direction cascade
• Strategies for formulating clear, inspiring vision statements
• Mission statements – you have one even when you don’t
• The impact of values & beliefs on behaviour & performance
• Building binding mission statements from the bottom up
• Aspirational goals versus Operational Goals
• What does a truly effective goal look like?
• Use of the SMART Plus framework for operational goals
• Use of milestones in goal achievement
• Goal setting for every day activity
• Creating goal clarity and better alignment through tighter goal definitions
• Improving motivation towards goals by utilising purpose
• Building clinical standards into the direction cascade
• Communicating the direction cascade effectively
• The vital nature of robust performance measures
• Ensuring performance measures are meaningful
• Understanding the difference between Lead Measures and Lag Measures
• Tying measures to team and individual performance management
• Utilising measures to drive clinical performance improvements
• Reviewing & renewing your direction cascade

Course type and teaching methods

The course consists of an engaging blend of lectures, exercises, discussions & case studies designed to truly embed the principles whilst developing the practical application of them. Course numbers are low to encourage discussion and debate, whilst ensuring that everyone has the opportunity to examine issues pertinent to them.