Credit Control and Debt Management Level 3
-
The course was very interesting and through for the level of the course. It has helped me understand some of the more complex issues I deal with at work. The knowledge I have gained from the course has allowed me to become more confident about my job and the abilities I have gained from the course to do my job better. I would certainly recommend this to other colleagues in my department and the company as a whole
← | →
Course
Distance
Description
-
Type
Course
-
Methodology
Distance Learning
-
Class hours
80h
-
Duration
1 Year
-
Start date
Different dates available
-
Delivery of study materials
Yes
-
Support service
Yes
-
Personal tutor
Yes
This management course focuses on credit control and debt. This course is designed for any individual who wants to learn how to effectively manage an organization´s credit and debt. Participants of this course will learn how techniques to properly control credit. Learn how to investigate credit history through the use of credit checks. Develop an understanding of how to use debt management agencies and courts to recover debt. Learn how to professionally collect debt through the means of written letters and telephone calls. After completing this course, participants will be competent in collecting debt and controlling credit.
Important information
Documents
- 104 Credit Control & Debt Management.pdf
Facilities
Location
Start date
Start date
About this course
No Prior Knowledge or experience is required to complete this course.
Reviews
-
The course was very interesting and through for the level of the course. It has helped me understand some of the more complex issues I deal with at work. The knowledge I have gained from the course has allowed me to become more confident about my job and the abilities I have gained from the course to do my job better. I would certainly recommend this to other colleagues in my department and the company as a whole
← | →
Course rating
Recommended
Centre rating
simon parsons
Subjects
- Credit Control
- Credit Checks
- Credit Insurance
- Credit Checking agencies
- Communication Skills
- Debt collection
- Bad Debt vs Good Debt
Teachers and trainers (1)
Nicola Kirkham Kirkham
Development Manager
Course programme
COURSE CONTENT The course is divided up into three modules, as follows:Unit 1 – Credit Control Credit
- Cutting down on credit
- Bad debts
- Sales discounts
Is my customer credit worthy?
- Credit application form
- Trade references
- Bankers references
- Credit checks
- Credit insurance
Credit control routines
- Terms and conditions of sale
- Interest
- Invoices
- Aged debt analysis and debt turn
Debt recovery through the courts
- The Courts and their powers of collection
- 3 track system – Full description in unit
2 Statutory demands, Insolvency and Bankruptcy
- Statutory demands
- Insolvency
- Winding up petitions
- Voluntary arrangements
- Administration orders
VAT and Tax relief for Bad debts
- What VAT relief is available?
- How to claim relief
- Tax relief
Unit 2 – Debt Management Agencies Credit checking agencies
- An explanation of what credit checking agencies do
- The information they hold
- How to use their services.
Factoring companies
- A history of factoring,
- an explanation of how their products work
- The services they can offer.
Specialist Legal Services
- What services are on offer
- How to use their services effectively
The Courts
- How and when it is appropriate to use the courts
- Advice on applying for legal resolution
- The 3 track system
- Small Claims Track
- Fast Track
- Multi track
- Costs verses Settlement – Is it worth it?
Debt Collection Agents
- Bailiffs
- What are they?
- What are the costs involved?
- What are their collection powers?
- Sheriffs
- What are they?
- What are the costs involved?
- What are their collection powers?
- Private Debt Collections agents
- What are they?
- What are the costs involved?
- What are their collection powers?
Unit 3 – Communication Telephone Communication
- Telephone skills
- Handling problems and objections
- Dealing with difficult customers and controlling anger
- How to gain commitment to pay
Written Communication
- When to choice written forms of communication
- Email verses letters – When is each format appropriate?
- Sample letters
- Request for payment
- Demand for payment
- Legal demand for payment
How to deal with customer responses
- Common responses and excuses
- How to reply to customer responses
- How to gain commitment
Study Method
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration.
Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
Credit Control and Debt Management Level 3