Credit Control & Collections

This is a highly interactive course over 1 day, we have plenty to cover, you will learn a lot, ask questions, learn how to recover money sooner and have a laugh on the day.

Course Content

Credit Control & Collections in the Organisation

Terms and Conditions of Trade

Knowing Your Customer

Successful Telephone Collections & Techniques

Collecting Tough Debts

Recovering & enforcing debts via the Legal System

By the end of this course you will be able to confidently deal with customers on the telephone and bring collection calls to a satisfactory conclusion

Understand the importance of good credit management.

Recognise your contribution to increasing company profitability and reducing bad debt/losses.

Understanding how to deal with companies, sole traders, consumers and your/their rights.

Use the telephone to greater effect.

Decide when and how to ''get tough'' with customers, including litigation & enforcement.

Manage your ledger and your customers with greater confidence.

Increase the cash you collect from customers.

Understand the legal framework and why it matters to your job.

Some of the feedback we have received from previous attendees over the years is as follows:

"Thank you for a fantastic course"

"Informative & thought provoking. Good participation from attendees was useful. Excellent Legal Tips"

"Light hearted & highly informative on a fairly boring topic which was hugely enjoyable!"

"Better than ICM course"

“Very informative. Excellent insight into debt recovery"

"Course was made easy & fun to learn"

"Thought it was very useful & very well presented. Made it easy to understand!"