Credit Control Training

Is My Customer Credit Worthy?

The following topics are covered: Credit application form; Trade references; Bankers references; Credit checks; and Credit insurance.

Credit Control Routines

The following topics are covered: Terms and conditions of sale; Interest; Invoices and Aged debt analysis and debt turn.

Debt Recovery Through the Courts

The following topics are covered: The Courts and their powers of collection; and 3 track system - (Full description in unit 2).

Statutory Demands, Insolvency and Bankruptcy

The following topics are covered: Statutory demands; Insolvency; Winding up petitions; Voluntary arrangements; and Administration orders.

VAT & Tax Relief for Bad Debts

The following topics are covered: What VAT relief is available? How to claim relief; and Tax relief.

Telephone Communication

The following topics are covered: Telephone skills; Handling problems and objections; Dealing with difficult customers and controlling anger; and How to gain commitment to pay.

Written Communication

The following topics are covered: When to choice written forms of communication; Email verses letters and when is each format appropriate? Sample letters (Request for payment, Demand for payment and Legal demand for payment).