Customer Service Training

...This customer service training module provides the learner with the main principles of providing excellent customer service - fundamental points that will differentiate an average customer service experience from a memorable one. Suitable for: All staff that deal with customers in their day to... Learn about: Customer Service, Customer Care... More

...Customer service training courses, featuring mystery shopping video footage, delivered directly by our trainers or through knowledge transfer to... Learn about: Customer Service, Customer Care... More

...Inspire excellent customer care in today's competitive market place. Developing effective customer communications. Understanding the role of support services in delivering good service. Creating and maintaining positive customer relationships. Handling complaints positively and gaining feedback... Learn about: Customer Care, Customer Service... More

...To demonstrate that how you behave affects the way in which others behave towards you, illustrate the positive effect you can have on customer perceptions, enable you to develop a better understanding of what your customers need from you, and how to meet those requirements. Suitable for: All those... Learn about: Customer Service... More

...Suitable for: Day by day, your customer-facing employees are deciding your future. Every customer interaction they have is shaping the external perception of your organisation - for better or worse. Your customers have never had so much choice on who to deal with, and it's only through switched... Learn about: Skills and Training, Sales Training, Customer Care... More

...Handling difficult situations in a professional and positive manner will increase customer satisfaction and improve customer retention. Fail to handle and acknowledge your customers complaints and you could push them in to the arms of your competitors. Book a place on our Handling Difficult... Learn about: Customer Retention, Customer Service... More

...To help create a common company-wide focus on the customer. Suitable for everyone in the organisation not just front line customer facing staff... Learn about: Customer Service, Customer Care... More

... as their primary communication tool with internal or external customers... Learn about: Customer Service, Customer Care... More

... Managers. Field Sales Consultants / Telesales Consultants. Sales Directors and Sales Managers. Client Relationship and Customer Service Managers. Experienced sales people who need to refocus and become aware of the latest sales intelligence. Small business owners... Learn about: Retail Sales, Customer Service, Sales Training... More

...rights of entry to licensed premises police powers with regard to suspension and closure of licensed premises the specific prohibitions for the sale... Learn about: Customer Service, Hospitality Management... More

...Sales Solution course that will create you a bespoke sales process that is tailored to your customers logoical buying process. Suitable for: The course is suitable for anyone that wants to increase their sales. You could be a soletrader a salesperson looking to gain a competitive edge or a director... Learn about: Objection Handling, Closing Skills, Retail Sales... More

... across a diverse range of industry sectors. We specialise in sales skills, customer service excellence, and management development. Behavioural factors... Learn about: Retail Sales, Customer Service, Sales Techniques... More

...of successful charities which have led successful campaigns. Social Media For Charities is led by Carl Duncker MCIM DipM Carl specializes in marketing... Learn about: Marketing Management, Public Relations, Marketing Communications... More

...Learning the foundation skills, needed in todays competive business environment. Suitable for: All customer facing staff. For inexpereinced and experienced sales people who would like to learn the skills that make them more effective... Learn about: Objection Handling, Customer Care, Customer Service... More

...This workshop is designed around the PROUD Principle® which builds into a set of key principles in achieving excellent customer service. Through its simplicity and ease of use it can create a unified customer-focused culture within an organisation, or by used individually to provide a simple... Learn about: Emotional Intelligence, Customer satisfaction, Customer Service... More

...Become a fully proficient Customer Service service adviser with this intense workshop. You'll learn how to deal with difficult and challenging situations, the importance of uniformity and consistency and how to provide excellent customer service by phone, text and email as well as face-to-face... Learn about: Staff Motivation, Customer satisfaction, Customer relationship... More

...Will help you to think about the customer service you provide and to learn how to apply best practice in order to support you organisation in developing and maintaining long-lasting customer relationships... Learn about: Customer Care, Customer Service... More

...Suitable for: Day by day, your customer-facing employees are deciding your future. Every customer interaction they have is shaping the external perception of your organisation - for better or worse. Your customers have never had so much choice on who to deal with, and it's only through switched... Learn about: Customer satisfaction, Customer relationship, Customer Service... More

...This Exceptional Customer Service training course will teach you how to 'Go the Extra Mile' for your customers, handle issues assertively and exceed the customers expectations. Giving exceptional customer service will delight your customers, exceed their expectations and set your organisation apart... Learn about: Customer Service... More

...Your trainer will deliver management sessions on: creating a positive environment maintaining standards Your trainer will deliver staff sessions... Learn about: Customer Service... More