Customer Service Training City of London

... service training you might need, working in Small groups, large seminar style, and increasingly, Forum Theatre, which works exceptionally well for very large groups. We work with Front Line Staff, Team leaders, Support (or back-office) staff, Line Managers and Senior Leaders, Volunteers; people who... Learn about: Office IT, Customer Relationship Management, Customer Retention...

...Insolvency and Bankruptcy The following topics are covered: Statutory demands; Insolvency; Winding up petitions; Voluntary arrangements; and Administration orders... Learn about: Debt Management, Customer Service, Customer Retention Strategy...

...you to continually "come up with the goods". As a matter of course, you are called upon to: Give keynote speeches Chair crucial meetings Develop vision... Learn about: Communication Skills, Negotiation Skills, Confidence Training...

...error corrections Allocating cash payments and receipts Allocating bank payments and receipts Allocating supplier payments and customer receipts against... Learn about: Sales Training, MS Excel, Customer Service...

...the people to whom they present. Speak to us about a tailored Storytelling programme and who knows….you may live happily ever after as well... Learn about: Customer Service, Executive Presentation, Effective Communication...

...and come out looking good. If you feel confident that you can handle any attempt, by whichever media, to wrong-foot you, you are more likely to project... Learn about: Confidence Training, Conflict Management, Communication Skills...

...to support the creation of a dynamic presentation and not a predictable slide show. This is an excellent starting point for communicating ideas and information to other people... Learn about: PowerPoint Presentation, Conflict Management, Effective Communication...

...If you're fortunate, you may have customers or potential customers clamouring at your door. Most of the time, though, most of us have to go out and sell or pitch for business... Learn about: Assertive Behaviour, Customer Service, Confidence Training...

...when you are called upon, you will want to be not just adequate, you will want to be brilliant, inspiring, charismatic, memorable and confident... Learn about: Communication Skills, Effective Communication, Customer Service...

...promoted to the next rung up seem to lose that excellence and end up being less than great managers... Learn about: Executive Presentation, Customer Service, Conflict Management...

...Personal Impact Training Programmes are designed to help delegates change their effect on those around them by making simple changes in behaviour. There... Learn about: Assertiveness Training, Confidence Training, Negotiation Skills...

...Retaining objectivity in the face of someone else's emotions -How to present difficulties and problems without dumping -Guiding someone to a solution... Learn about: Communication Training, Effective Communication, Executive Presentation...

...reputation you want and the respect you deserve. Being a senior manager means you have been recognised as someone who can fulfil your organisation's vision and values... Learn about: Assertiveness Training, Conflict Management, Confidence Training...

...Tailored specifically to each group our Team Building Programmes are designed to help create and nurture successful, professional, productive and happy teams... Learn about: Conflict Management, Communication Skills, Assertiveness Training...

...If you're not having meetings, then you're probably not communicating very well with your people. If you are running meetings that bog down in sludge... Learn about: Executive Presentation, Negotiation Skills, Conflict Management...

...understanding of the dynamics of influencing people. There may be groups of people in your company who need to gain more understanding in how to adapt... Learn about: Assertiveness Training, Confidence Training, Communication Skills...

...Our interview skills training will help you get to grips with your anxiety so you can actually enjoy the interview process and present yourself in the best possible light... Learn about: Customer Service, Communication Skills, Interview Skills...

...Performance Appraisals - Performance Management Our Performance Management Training can be tailored as in-house programmes to address specific issues within your own company... Learn about: Confidence Training, Communication Skills, Executive Presentation...

...and the people in it. We say that the true skill of consultancy is to be bold, but not cut-throat; authentic without being mercenary. It could be teams not working well together... Learn about: Effective Communication, Assertive Behaviour, Confidence Training...

...delegates become more successful at running every kind of project... Learn about: Effective Communication, Conflict Management, Executive Presentation...