Customer Service Training City of London

... service training you might need, working in Small groups, large seminar style, and increasingly, Forum Theatre, which works exceptionally well for very large groups. We work with Front Line Staff, Team leaders, Support (or back-office) staff, Line Managers and Senior Leaders, Volunteers; people who... Learn about: Customer Retention, Persuasion Skills, Office IT...

...Insolvency and Bankruptcy The following topics are covered: Statutory demands; Insolvency; Winding up petitions; Voluntary arrangements; and Administration orders... Learn about: Debt Management, Customer Service, Customer Retention Strategy...

...you to continually "come up with the goods". As a matter of course, you are called upon to: Give keynote speeches Chair crucial meetings Develop vision... Learn about: Negotiation Skills, Assertiveness Training, Effective Communication...

...error corrections Allocating cash payments and receipts Allocating bank payments and receipts Allocating supplier payments and customer receipts against... Learn about: Customer satisfaction, Sales Training, Customer Service...

...the people to whom they present. Speak to us about a tailored Storytelling programme and who knows….you may live happily ever after as well... Learn about: Communication Skills, Ms PowerPoint, Confidence Training...

...and come out looking good. If you feel confident that you can handle any attempt, by whichever media, to wrong-foot you, you are more likely to project... Learn about: Effective Communication, Confidence Training, Communication Skills...

...to support the creation of a dynamic presentation and not a predictable slide show. This is an excellent starting point for communicating ideas and information to other people... Learn about: PowerPoint Presentation, Conflict Management, Negotiation Skills...

...If you're fortunate, you may have customers or potential customers clamouring at your door. Most of the time, though, most of us have to go out and sell or pitch for business... Learn about: Assertive Behaviour, Executive Presentation, Conflict Management...

...when you are called upon, you will want to be not just adequate, you will want to be brilliant, inspiring, charismatic, memorable and confident... Learn about: Effective Communication, Assertive Behaviour, Conflict Management...

...promoted to the next rung up seem to lose that excellence and end up being less than great managers... Learn about: Negotiation Skills, Assertiveness Training, Executive Presentation...

...Personal Impact Training Programmes are designed to help delegates change their effect on those around them by making simple changes in behaviour. There... Learn about: Executive Presentation, Customer Service, Assertiveness Training...

...Retaining objectivity in the face of someone else's emotions -How to present difficulties and problems without dumping -Guiding someone to a solution... Learn about: Executive Presentation, Negotiation Skills, Communication Skills...

...reputation you want and the respect you deserve. Being a senior manager means you have been recognised as someone who can fulfil your organisation's vision and values... Learn about: Assertive Behaviour, Customer Service, Negotiation Skills...

...Tailored specifically to each group our Team Building Programmes are designed to help create and nurture successful, professional, productive and happy teams... Learn about: Conflict Management, Confidence Training, Assertiveness Training...

...If you're not having meetings, then you're probably not communicating very well with your people. If you are running meetings that bog down in sludge... Learn about: Communication Skills, Effective Communication, Assertive Behaviour...

...understanding of the dynamics of influencing people. There may be groups of people in your company who need to gain more understanding in how to adapt... Learn about: Effective Communication, Communication Skills, Conflict Management...

...Our interview skills training will help you get to grips with your anxiety so you can actually enjoy the interview process and present yourself in the best possible light... Learn about: Conflict Management, Negotiation Skills, Customer Service...

...Performance Appraisals - Performance Management Our Performance Management Training can be tailored as in-house programmes to address specific issues within your own company... Learn about: Executive Presentation, Conflict Management, Communication Skills...

...and the people in it. We say that the true skill of consultancy is to be bold, but not cut-throat; authentic without being mercenary. It could be teams not working well together... Learn about: Confidence Training, Communication Skills, Conflict Management...

...delegates become more successful at running every kind of project... Learn about: Customer Service, Communication Skills, Effective Communication...