Cultural Awareness Training for call-centres and BPO's

In Wellington (India)

£ 500 + VAT

Description

  • Typology

    Training

  • Location

    Wellington (India)

  • Duration

    4 Weeks

Description

In an increasingly competitive environment where your people are often the key differentiator, you need to think beyond the norm and continually raise the level of talent and skills in the organisation. UKCONSULT provides cultural learning and development solutions that help clients to become higher-performing organisations.
Suitable for: UKCONSULT have developed a 4-week blended learning solution, called UKCALLING, specifically for the UK-facing call centre market. UKCALLING utilises both blended and accelerated learning techniques to equip your staff with the cultural knowledge to effectively handle calls from UK clients, and not just deliver satisfaction, but exceed expectations.

Facilities

Location

Starts

Wellington (India)
41 Springfield Road, TA21 8LQ

Starts

On request

To take into account

All delegates must be educated to a good standard and have written and verbal English skills. Cultural Awareness Training delivered in India, Phillipines, SE ASIA only.

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Course programme

Our dynamic cultural awareness training program is called UKCALLING. Each program we deliver is bespoke and completely tailored to meet the needs of your customers whilst still adhering to our strategic training model. UKCALLING takes 4 weeks to deliver and is designed for call centres of 150+ employees. UKCALLING utilises both blended and accelerated learning techniques to equip your staff with the cultural knowledge to effectively handle calls from UK clients, and not just deliver satisfaction, but exceed expectations. The program will not detract your employees from their day-to-day tasks, during the 4-week program we will purely be enhancing the working environment with the various sessions we will hold. We will provide cultural experts who will fully integrate with your staff and be available for private consultationsOur highly skilled team will spend 4 consecutive weeks at your premises delivering our dynamic training program. We only have scheduling capability to work with 6 companies per year, usually 3 from India, 2 from SE Asian, and 1 from Europe. Please contact a team member to express your interest

Additional information

Payment options: Based on a minimum of 100 delegates

Cultural Awareness Training for call-centres and BPO's

£ 500 + VAT