Customer Care (Byte Size Skills Course)
Course
In Bude
Description
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Type
Course
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Location
Bude
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Start date
Different dates available
Customer Care Skills Course
This course is designed to show you how you can make customers feel that you are genuinely interested in them - interested in them as people, not merely as accounts.
By the end of this course, you will:
recognise why you need a customer care programme.
have an action plan to install a customer care programme in your business.
understand customer care skills and how to use them.
develop a complaints handling procedure that strengthens the bond between your business and your customers.
Facilities
Location
Start date
Start date
Reviews
Subjects
- Customer Care
- IT
- Skills and Training
Course programme
Syllabus
Why Your Business Needs Customer Care
Why You Must Care About Customer Care
Your Plan of Campaign
- for a 1 or 2 person business
- for a larger business
Customer Care Skills
Handling Complaints
Your Personal Action Plan
Study HoursThis is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.
The approximate amount of time required to complete the course is: 20 hrs.
Customer Care (Byte Size Skills Course)