Customer Care
Course
In Paisley
Price on request
Description
-
Type
Course
-
Location
Paisley (Scotland)
-
Duration
9 Weeks
Facilities
Location
Start date
Paisley
(Renfrewshire)
See map
Renfrew Road, PA3 4DR
Start date
On request
About this course
There are no formal entry requirements for this programme.
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Course programme
Customer Care
Aim:
This unit is designed to enable the candidate to recongnise, develop and evaluate effictive customer care in a work enviornment appropriate to his/her needs.
Length of Study:
9 weeks
Entry Requirements:
There are no formal entry requirements for this programme.
Contents:
Internal and external customers, establishing loyalties, communication, total quality management, training and developing staff, reward and recognition schemes, customer care standards, mission statements, design of customer care strategies
Study Method:
Internet based self study
Assessment:
Online assessment to be completed at home
Cost:
£30
Aim:
This unit is designed to enable the candidate to recongnise, develop and evaluate effictive customer care in a work enviornment appropriate to his/her needs.
Length of Study:
9 weeks
Entry Requirements:
There are no formal entry requirements for this programme.
Contents:
Internal and external customers, establishing loyalties, communication, total quality management, training and developing staff, reward and recognition schemes, customer care standards, mission statements, design of customer care strategies
Study Method:
Internet based self study
Assessment:
Online assessment to be completed at home
Cost:
£30
Customer Care
Price on request