Customer Care

In Paisley

Price on request

Description

  • Typology

    Course

  • Location

    Paisley (Scotland)

  • Duration

    9 Weeks

Facilities

Location

Starts

Paisley (Renfrewshire)
See map
Renfrew Road, PA3 4DR

Starts

On request

To take into account

There are no formal entry requirements for this programme.

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Course programme

Customer Care
Aim:
This unit is designed to enable the candidate to recongnise, develop and evaluate effictive customer care in a work enviornment appropriate to his/her needs.

Length of Study:
9 weeks

Entry Requirements:
There are no formal entry requirements for this programme.

Contents:
Internal and external customers, establishing loyalties, communication, total quality management, training and developing staff, reward and recognition schemes, customer care standards, mission statements, design of customer care strategies

Study Method:
Internet based self study

Assessment:
Online assessment to be completed at home

Cost:
£30

Customer Care

Price on request