10

Customer Management courses Scotland

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  • Customer Management
COURSE TYPE
  • All 10
  • Courses and Training 7
  • Further Education 3
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WHERE TO STUDY
Scotland 10
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METHODOLOGY
Related courses
PTP Training & Marketing Ltd
  • Short course
  • Edinburgh
    and 6 other venues
  • 04 Apr 2019

...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer Service, Customer Relationship Management, Customer satisfaction... More


Price on request
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PTP Training & Marketing Ltd
  • Short course
  • Edinburgh
    and 6 other venues
  • Intermediate
  • 21 Feb 2019

...Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales roles... Learn about: Communication Training, Customer Care, Customer Service... More


£410
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PTP Training & Marketing Ltd
  • Short course
  • Edinburgh
    and 6 other venues
  • Intermediate
  • 25 Feb 2019

...Relationship Marketing is about adjusting your marketing strategy based on the buying behaviour of your customers. This course starts by explaining various theories of marketing and subsequently introduces the concept of relationship marketing and gives ideas of how to implement it. As a result... Learn about: Theories of Marketing, Marketing Communications, Marketing Segmentation... More


£410
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  • Short course
  • Edinburgh (Scotland)
  • Intermediate
  • 15 Feb 2019
  • 1 Day

...To explain the main elements of professional customer service. To identify the needs and expectations of internal and external customers. To identify ways of improving the quality of the customer experience. To understand your personal impact on customers and how attitudes make the difference... Learn about: Complaint Handling, Dealing with difficult customers, Continuous Improvement... More


£255
+ VAT
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  • Short course
  • Aberdeen (Scotland)

...This course covers the fundamentals of customer care, and health & safety... Learn about: Customer Relationship Management, Customer Service... More


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  • Course
  • Paisley (Scotland)
  • 9 Weeks

... and external customers, establishing loyalties, communication, total quality management, training and developing staff, reward and recognition schemes, customer... Learn about: Relationship Marketing, Customer Retention, Customer Service... More


Price on request
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  • NVQ
  • Cumbernauld (Scotland)

...The SVQ in Customer Service is made up of 7 units (8 at level 3). The two mandatory units are preparing to deliver good customer service and providing customer service within the rules. Five optional units must also be undertaken from the themes of impression and image, delivery, handling problems... Learn about: Customer Service, Customer Relationship Management, Relationship Marketing... More


Price on request
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  • Course
  • Aberdeen (Scotland)
  • 6h

...To understand why customer service is essential. To understand who our customers are. To recognise the importance of teamwork. To appreciate the needs, wants and perceptions of your customers. To be able to recognise expected service and exceed those expectations internally and externally... Learn about: Customer Service... More


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  • Course
  • Inhouse in Glasgow
    and 4 other venues
  • Different dates available
  • 8h - 1 Day

.... Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energising and practical three-day workshop. ]What will I learn The current outline for the call centre agents course teaches... Learn about: Customer Care, Effective Communication, Call Centre... More


£895
+ VAT
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  • NVQ
  • Paisley (Scotland)

...SVQ Level 2 Customer Service Course Content: There are two core units: Prepare Yourself to Deliver Good Customer Service and Provide Customer Service... Learn about: Customer Service, Relationship Marketing, Customer Relationship Management... More


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  • NVQ
  • Paisley (Scotland)

...SVQ Level 3 Customer Service Course Content: There are two core units: Understand Customer Service to Imporove Service Delivery and Know the Rules... Learn about: Customer Retention, Customer Service, Relationship Marketing... More


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  • Course
  • Glasgow (Scotland)

... from the fundamentals of customer service through to the more complex skills, all through cost-effective home study. The distance learning course is designed to suit you, allowing you to learn customer service skills in a flexible and convenient manner.If you'd like a career in customer service or would like to simply... Learn about: Skills and Training, Quality Training, Customer Service... More


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  • Course
  • Glasgow (Scotland)

... public.This distance learning course provides candidates with the knowledge, confidence and flexibility to develop in their current customer service role. It also prepares professionals who are new to this field to meet the changing demands of their future careers. The course provides successful candidates... Learn about: Customer Service, Confidence Training... More


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