Customer Management courses Scotland

...To explain the main elements of professional customer service. To identify the needs and expectations of internal and external customers. To identify ways of improving the quality of the customer experience. To understand your personal impact on customers and how attitudes make the difference... Learn about: Problem Solving, Building Rapport, Complaint Handling... More

...This course covers the fundamentals of customer care, and health & safety... Learn about: Customer Relationship Management, Customer Service... More

... and external customers, establishing loyalties, communication, total quality management, training and developing staff, reward and recognition schemes, customer... Learn about: Customer Relationship Management, Customer Retention, Relationship Marketing... More

...The SVQ in Customer Service is made up of 7 units (8 at level 3). The two mandatory units are preparing to deliver good customer service and providing customer service within the rules. Five optional units must also be undertaken from the themes of impression and image, delivery, handling problems... Learn about: Customer Relationship Management, Customer Retention, Relationship Marketing... More

...To understand why customer service is essential. To understand who our customers are. To recognise the importance of teamwork. To appreciate the needs, wants and perceptions of your customers. To be able to recognise expected service and exceed those expectations internally and externally... Learn about: Customer Service... More

.... Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energising and practical three-day workshop. ]What will I learn The current outline for the call centre agents course teaches... Learn about: Customer Care, Improve Communication, Call Centre... More

...SVQ Level 2 Customer Service Course Content: There are two core units: Prepare Yourself to Deliver Good Customer Service and Provide Customer Service... Learn about: Relationship Marketing, Customer Relationship Management, Customer Retention... More

...SVQ Level 3 Customer Service Course Content: There are two core units: Understand Customer Service to Imporove Service Delivery and Know the Rules... Learn about: Customer Service, Relationship Marketing, Customer Relationship Management... More

... from the fundamentals of customer service through to the more complex skills, all through cost-effective home study. The distance learning course is designed to suit you, allowing you to learn customer service skills in a flexible and convenient manner.If you'd like a career in customer service or would like to simply... Learn about: Customer Service, Quality Training, Skills and Training... More

... public.This distance learning course provides candidates with the knowledge, confidence and flexibility to develop in their current customer service role. It also prepares professionals who are new to this field to meet the changing demands of their future careers. The course provides successful candidates... Learn about: Confidence Training, Customer Service... More