12

Customer Management courses Scotland

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YOUR CURRENT SELECTION
  • Customer Management
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  • Courses and Training 9
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WHERE TO STUDY
Scotland 12
Area/Region
METHODOLOGY
  • EMAGISTER CUM LAUDE
  • Short course
  • Edinburgh
    and 5 other venues
  • Advanced
  • 02 Apr 2020

...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer Retention Strategy, Customer Care, Customer Service Skills... More


£430
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  • EMAGISTER CUM LAUDE
  • Short course
  • Edinburgh
    and 6 other venues
  • Intermediate
  • 13 Aug 2020

...Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales roles... Learn about: Customer Service Skills, Customer relationship, Communication Training... More


£430
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  • EMAGISTER CUM LAUDE
PTP Training & Marketing Ltd
Relationship Marketing course in Edinburgh
5.0 1 opinion
PTP Training & Marketing Ltd
  • Short course
  • Edinburgh
    and 6 other venues
  • Intermediate
  • 25 Aug 2020

...Relationship Marketing is about adjusting your marketing strategy based on the buying behaviour of your customers. This course starts by explaining various theories of marketing and subsequently introduces the concept of relationship marketing and gives ideas of how to implement it. As a result... Learn about: Marketing Tools, Personal Marketing, Marketing Strategy... More


£430
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  • Short course
  • Edinburgh (Scotland)
  • Intermediate
  • 15 Jun 2020
  • 1 Day

...To explain the main elements of professional customer service. To identify the needs and expectations of internal and external customers. To identify ways of improving the quality of the customer experience. To understand your personal impact on customers and how attitudes make the difference... Learn about: Building Rapport, Dealing with difficult customers, Customer Service Skills... More


£255
+ VAT
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  • Course
  • Paisley (Scotland)
  • 9 Weeks

... and external customers, establishing loyalties, communication, total quality management, training and developing staff, reward and recognition schemes, customer... Learn about: Customer Retention, Customer Service, Relationship Marketing... More


Price on request
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  • Short course
  • Aberdeen (Scotland)

...This course covers the fundamentals of customer care, and health & safety... Learn about: Customer Service, Customer Relationship Management... More


Price on request
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  • NVQ
  • Cumbernauld (Scotland)

...The SVQ in Customer Service is made up of 7 units (8 at level 3). The two mandatory units are preparing to deliver good customer service and providing customer service within the rules. Five optional units must also be undertaken from the themes of impression and image, delivery, handling problems... Learn about: Relationship Marketing, Customer Service, Customer Retention... More


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  • Course
  • Aberdeen (Scotland)
  • 6h

...To understand why customer service is essential. To understand who our customers are. To recognise the importance of teamwork. To appreciate the needs, wants and perceptions of your customers. To be able to recognise expected service and exceed those expectations internally and externally... Learn about: Customer Service... More


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  • NVQ
  • Paisley (Scotland)

...SVQ Level 2 Customer Service Course Content: There are two core units: Prepare Yourself to Deliver Good Customer Service and Provide Customer Service... Learn about: Customer Service, Customer Relationship Management, Customer Retention... More


Price on request
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  • NVQ
  • Paisley (Scotland)

...SVQ Level 3 Customer Service Course Content: There are two core units: Understand Customer Service to Imporove Service Delivery and Know the Rules... Learn about: Customer Relationship Management, Customer Service, Relationship Marketing... More


Price on request
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  • Course
  • Glasgow (Scotland)

... from the fundamentals of customer service through to the more complex skills, all through cost-effective home study. The distance learning course is designed to suit you, allowing you to learn customer service skills in a flexible and convenient manner.If you'd like a career in customer service or would like to simply... Learn about: Quality Training, Customer Service, Skills and Training... More


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  • Course
  • Glasgow (Scotland)

... public.This distance learning course provides candidates with the knowledge, confidence and flexibility to develop in their current customer service role. It also prepares professionals who are new to this field to meet the changing demands of their future careers. The course provides successful candidates... Learn about: Confidence Training, Customer Service... More


Price on request
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