19

Customer Management courses Scotland

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CHARACTERISTICS
  • Intensive 1
  • Practical course / Workshop 3
  • Seminar 1
  • Short course
  • Edinburgh (Scotland)

...To gain knowledge and skills on customer relationship management. Suitable for anyone interested in customer relationship management... Learn about: Customer Relationship Management... More


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  • Short course
  • Midlothian/Edinburghshire (Scotland)
  • Intermediate
  • 26 Jan 2018
  • 1 Day

...To explain the main elements of professional customer service. To identify the needs and expectations of internal and external customers. To identify ways of improving the quality of the customer experience. To understand your personal impact on customers and how attitudes make the difference... Learn about: Continuous Improvement, Behaviour styles, Complaint Handling... More


£255
+ VAT
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  • Short course
  • Aberdeen (Scotland)
  • 25 Jan 2018

...This course covers the fundamentals of customer care, and health & safety... Learn about: Customer Relationship Management, Customer Service... More


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  • Vocational qualification
  • Alloa
    and another venue.
    (Scotland)

...Customer Service Everybody appreciates a friendly, helpful face, whatever the circumstance. So it makes sense that as the business world becomes... Learn about: Customer Service, Customer Retention... More


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  • Course
  • Aberdeen (Scotland)
  • 3h

...To understand why customer service is essential. To understand who our customer are. To appreciate the needs, wants and perceptions of your customers. To be able to recognise expected service and exceed those expectations. To understand the importance of first and lasting impressions. To improve... Learn about: Customer Service, Customer Relationship Management... More


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Effective Customer Care course in Glasgow
Mint Training and Consultancy
  • Training
  • Glasgow (Scotland)
  • 1 Day

...Suitable for: This customer care training course is aimed at anyone that deals with customers face-to-face or in a retail environment... Learn about: Customer Relationship Management, Customer Service, Customer relationship... More


£125
VAT inc.
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  • Short course
  • Kilsyth (Scotland)
  • 1 Day

...Explain what is meant by excellent customer care. Understand customer perceptions and how to meet customer requirements. Use inter personal techniques to deal effectively with customers. Understand how to handle a complaint to achieve a positive outcome. Suitable for: Customer services staff... Learn about: Customer Service... More


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  • Training
  • Edinburgh (Scotland)
  • 7h

...1. Demonstrate and understanding of the importance of excellent customer service skills. 2. Describe the communication process, and the skills required to make your communication effective. 3. Demonstrate how to listen to your customers in a way that shows that you care about them and their needs... Learn about: Relation Management, Customer Service, Customer relationship... More


£85
+ VAT
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  • Short course
  • Inhouse in Edinburgh (Scotland)
  • 1 Day

...Key Account Management Course Descriptor: A course for individuals wishing to develop a strategic approach to managing their key client accounts... Learn about: Key Account Management... More


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  • NVQ
  • Cumbernauld (Scotland)

...The SVQ in Customer Service is made up of 7 units (8 at level 3). The two mandatory units are preparing to deliver good customer service and providing customer service within the rules. Five optional units must also be undertaken from the themes of impression and image, delivery, handling problems... Learn about: Customer Service, Customer Relationship Management, Customer Retention... More


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  • Course
  • Edinburgh (Scotland)

...• Mirroring client behaviour for empathy • The use of role-play to cover a wide range of scenarios • Peer group feed-back • Video replay to reinforce and embed training... Learn about: Customer Service, Relationship Marketing, Customer Relationship Management... More


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  • Course
  • Inhouse in Midlothian/Edinburghshire
    and 6 other venues
  • 6h

... who had previous experience working with clients or customers. Suitable for all levels... Learn about: Customer Service, Relationship Marketing, Customer Relationship Management... More


£275
+ VAT
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  • Course
  • Inhouse in Glasgow
    and 4 other venues
  • Different dates available
  • 8h - 1 Day

.... Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energising and practical three-day workshop. ]What will I learn The current outline for the call centre agents course teaches... Learn about: Negotiation Skills, Call Handling, Improve Communication... More


£895
+ VAT
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  • Course
  • Aberdeen (Scotland)
  • 3h

...To understand why customer service is essential. To understand who our customer are. To appreciate the needs, wants and perceptions of your customers. To be able to recognise expected service and exceed those expectations. To understand the importance of first and lasting impressions. To improve... Learn about: Customer Service, Customer Relationship Management... More


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  • Course
  • Aberdeen (Scotland)
  • 6h

...To understand why customer service is essential. To understand who our customers are. To recognise the importance of teamwork. To appreciate the needs, wants and perceptions of your customers. To be able to recognise expected service and exceed those expectations internally and externally... Learn about: Customer Service... More


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  • Course
  • Aberdeen (Scotland)
  • 6h

...To understand why customer service is essential. To understand who our customers are. To recognise the importance of teamwork. To appreciate the needs, wants and perceptions of your customers. To be able to recognise expected service and exceed those expectations internally and externally... Learn about: Customer Service... More


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  • Course
  • Glasgow (Scotland)

... from the fundamentals of customer service through to the more complex skills, all through cost-effective home study. The distance learning course is designed to suit you, allowing you to learn customer service skills in a flexible and convenient manner.If you'd like a career in customer service or would like to simply... Learn about: Customer Service, Quality Training, Skills and Training... More


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  • Training
  • Glasgow
    and 9 other venues
  • Advanced
  • 1 Day

... continually increases; yet an existing loyal customer offers enormous lifetime value. This programme provides a structure for dealing with customers across all aspects of the relationship. It is based upon an understanding from the customer's point of view and demonstrates the skills necessary for effective... Learn about: Designing Procedure, Building Relationships, Handling Complaints... More


£ 201-500
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  • Course
  • Glasgow (Scotland)

... public.This distance learning course provides candidates with the knowledge, confidence and flexibility to develop in their current customer service role. It also prepares professionals who are new to this field to meet the changing demands of their future careers. The course provides successful candidates... Learn about: Confidence Training, Customer Service... More


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