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Customer Management courses Scotland
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I had the 2 days training and it was beyond excellent. I have learned so much in 2 days that it has given me a lot of confidence which I did not have before. I got so much out of my equipment too. I highly recommend this training to anyone to improve their knowledge of live sound engineering.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- August
...(Developing Relationships with the Five Types of Group Decision Makers) 14:40 - 15:00 Planning and Control (Using the SOSTT +4Ms effectively)... Learn about: Marketing Tools, Relationship Marketing, Marketing Communications...
...(Developing Relationships with the Five Types of Group Decision Makers) 14:40 - 15:00 Planning and Control (Using the SOSTT +4Ms effectively)... Learn about: Marketing Tools, Relationship Marketing, Marketing Communications...
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I had the 2 days training and it was beyond excellent. I have learned so much in 2 days that it has given me a lot of confidence which I did not have before. I got so much out of my equipment too. I highly recommend this training to anyone to improve their knowledge of live sound engineering.
← | →
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Advanced
...Lunch 13.45-14.45: Inspiring our colleagues and employer. How can we get everyone involved? Case studies. Can we do what they do? 14.45-15... Learn about: Customer Retention, Customer Service Skills, Customer relationship...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...how good is the display etc.) 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Communication Training, Customer Care, Sales Training...
- Short course
- Edinburgh
- Intermediate
- 1 Day
...To explain the main elements of professional customer service. To identify the needs and expectations of internal and external customers. To identify... Learn about: Continuous Improvement, Building Rapport, Behaviour styles...
- Course
- Aberdeen
...To understand the importance of first and lasting impressions. To understand the importance of a positive attitude. To improve and develop exceptional communication skills...
- Short course
- Aberdeen
...and 2G1 - Give customers a positive impression of yourself and your organisation...
- NVQ
- Paisley
...SVQ Level 2 Customer Service Course Content: There are two core units: Prepare Yourself to Deliver Good Customer Service and Provide Customer Service Within the Rules...
- NVQ
- Cumbernauld
...customer service within the rules. Five optional units must also be undertaken from the themes of impression and image, delivery, handling problems...
- Course
- Glasgow
- Different dates available
...Why Plan for Excellence? Traditional Quality Systems Modern Quality Systems Module 2: Why is Service Excellence Important? Financial Necessity Legal Necessity... Learn about: Skills and Training, Quality Training, Customer Service...
- NVQ
- Paisley
...SVQ Level 3 Customer Service Course Content: There are two core units: Understand Customer Service to Imporove Service Delivery and Know the Rules to Follow...
- Course
- Paisley
- 9 Weeks
...Length of Study: 9 weeks Entry Requirements: There are no formal entry requirements for this programme. Contents: Internal and external customers...
- Course
- Glasgow
- Different dates available
...How customer needs and expectations are identified. How to balance customer expectations against the organisation’s offer. How complaints are handled... Learn about: Confidence Training, Customer Service...
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