Customer Management courses Scotland
- Short course
- Edinburghand5 other venues
- Birmingham, Bristol, London, Manchester, Nottingham
- Advanced
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer Manager, Customer Relationship Management, Customer relationship...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- 13 Aug 2020
...Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales roles... Learn about: Customer relationship, Customer Care, Customer Service...
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I had the 2 days training and it was beyond excellent. I have learned so much in 2 days that it has given me a lot of confidence which I did not have before. I got so much out of my equipment too. I highly recommend this training to anyone to improve their knowledge of live sound engineering.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- 25 Aug 2020
...Relationship Marketing is about adjusting your marketing strategy based on the buying behaviour of your customers. This course starts by explaining various theories of marketing and subsequently introduces the concept of relationship marketing and gives ideas of how to implement it. As a result... Learn about: Marketing Communications, Relationship Marketing, Marketing Practices...
- Course
- Paisley (Scotland)
- 9 Weeks
... and external customers, establishing loyalties, communication, total quality management, training and developing staff, reward and recognition schemes, customer... Learn about: Customer Relationship Management, Customer Service, Relationship Marketing...
- NVQ
- Cumbernauld (Scotland)
...The SVQ in Customer Service is made up of 7 units (8 at level 3). The two mandatory units are preparing to deliver good customer service and providing customer service within the rules. Five optional units must also be undertaken from the themes of impression and image, delivery, handling problems... Learn about: Customer Retention, Customer Service, Customer Relationship Management...
- Course
- Aberdeen (Scotland)
- 6h
...To understand why customer service is essential. To understand who our customers are. To recognise the importance of teamwork. To appreciate the needs, wants and perceptions of your customers. To be able to recognise expected service and exceed those expectations internally and externally... Learn about: Customer Service...
- Short course
- Edinburgh (Scotland)
- Intermediate
- 1 Day
...To explain the main elements of professional customer service. To identify the needs and expectations of internal and external customers. To identify ways of improving the quality of the customer experience. To understand your personal impact on customers and how attitudes make the difference... Learn about: Behaviour styles, Customer Service Skills, Selling skills...
- Short course
- Aberdeen (Scotland)
...This course covers the fundamentals of customer care, and health & safety... Learn about: Customer Service, Customer Relationship Management...
- Course
- Glasgow (Scotland)
- Different dates available
... from the fundamentals of customer service through to the more complex skills, all through cost-effective home study. The distance learning course is designed to suit you, allowing you to learn customer service skills in a flexible and convenient manner.If you'd like a career in customer service or would like to simply... Learn about: Customer Service, Skills and Training, Quality Training...
- NVQ
- Paisley (Scotland)
...SVQ Level 2 Customer Service Course Content: There are two core units: Prepare Yourself to Deliver Good Customer Service and Provide Customer Service... Learn about: Relationship Marketing, Customer Relationship Management, Customer Service...
- Course
- Glasgow (Scotland)
- Different dates available
... public.This distance learning course provides candidates with the knowledge, confidence and flexibility to develop in their current customer service role. It also prepares professionals who are new to this field to meet the changing demands of their future careers. The course provides successful candidates... Learn about: Confidence Training, Customer Service...
- NVQ
- Paisley (Scotland)
...SVQ Level 3 Customer Service Course Content: There are two core units: Understand Customer Service to Imporove Service Delivery and Know the Rules... Learn about: Customer Relationship Management, Customer Retention, Relationship Marketing...
