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Customer Management courses Scotland

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Through the Customers' Eyes course in Edinburgh

PTP Training & Marketing Ltd
  • Short course
  • Edinburgh
    and
    6 other venues
    • Birmingham, Bristol, Leeds, London, Manchester, Nottingham
  • Intermediate
  • February

...Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales roles... Learn about: Communication Training, Customer relationship, Sales Training...

£ 430

Relationship Marketing course in Edinburgh

5.0
1 review
  • I had the 2 days training and it was beyond excellent. I have learned so much in 2 days that it has given me a lot of confidence which I did not have before. I got so much out of my equipment too. I highly recommend this training to anyone to improve their knowledge of live sound engineering.
    ← | →
PTP Training & Marketing Ltd
  • Short course
  • Edinburgh
    and
    6 other venues
    • Birmingham, Bristol, Leeds, London, Manchester, Nottingham
  • Intermediate
  • August

...Relationship Marketing is about adjusting your marketing strategy based on the buying behaviour of your customers. This course starts by explaining various theories of marketing and subsequently introduces the concept of relationship marketing and gives ideas of how to implement it. As a result... Learn about: Marketing Tools, Relationship Marketing, Marketing Communications...

£ 430

...Relationship Marketing is about adjusting your marketing strategy based on the buying behaviour of your customers. This course starts by explaining various theories of marketing and subsequently introduces the concept of relationship marketing and gives ideas of how to implement it. As a result... Learn about: Marketing Tools, Relationship Marketing, Marketing Communications...

  • I had the 2 days training and it was beyond excellent. I have learned so much in 2 days that it has given me a lot of confidence which I did not have before. I got so much out of my equipment too. I highly recommend this training to anyone to improve their knowledge of live sound engineering.
    ← | →

Customer Care course in Paisley

Reid Kerr College
  • Course
  • Paisley (Scotland)
  • 9 Weeks

... and external customers, establishing loyalties, communication, total quality management, training and developing staff, reward and recognition schemes, customer...

Price on request

Service Excellence course in Aberdeen

Go Training
  • Course
  • Aberdeen (Scotland)
  • 6h

...To understand why customer service is essential. To understand who our customers are. To recognise the importance of teamwork. To appreciate the needs, wants and perceptions of your customers. To be able to recognise expected service and exceed those expectations internally and externally...

Price on request

Part Time SVQ Level 2 Costumer Service course in Cumbernauld

Cumbernauld College
  • NVQ
  • Cumbernauld (Scotland)

...The SVQ in Customer Service is made up of 7 units (8 at level 3). The two mandatory units are preparing to deliver good customer service and providing customer service within the rules. Five optional units must also be undertaken from the themes of impression and image, delivery, handling problems...

Price on request

Customer Service course in Edinburgh

Newleaf Associates
  • Short course
  • Edinburgh (Scotland)
  • Intermediate
  • 22 Nov 2021
  • 1 Day

...To explain the main elements of professional customer service. To identify the needs and expectations of internal and external customers. To identify ways of improving the quality of the customer experience. To understand your personal impact on customers and how attitudes make the difference... Learn about: Complaint Handling, Behaviour styles, Problem Solving...

£ 255 + VAT

Excel in Customer Care & Safety course in Aberdeen

Hospitality Training
  • Short course
  • Aberdeen (Scotland)

...This course covers the fundamentals of customer care, and health & safety...

Price on request

Customer Service Excellence (Level 3) Course in Glasgow

UK Learning College
  • Course
  • Glasgow (Scotland)
  • Different dates available

... from the fundamentals of customer service through to the more complex skills, all through cost-effective home study. The distance learning course is designed to suit you, allowing you to learn customer service skills in a flexible and convenient manner.If you'd like a career in customer service or would like to simply... Learn about: Quality Training, Customer Service, Skills and Training...

Price on request

Part Time SVQ Level 2 Customer Service course in Paisley

Reid Kerr College
  • NVQ
  • Paisley (Scotland)

...SVQ Level 2 Customer Service Course Content: There are two core units: Prepare Yourself to Deliver Good Customer Service and Provide Customer Service...

Price on request

Certificate in Customer Service Knowledge - Level 2 course in Glasgow

UK Learning College
  • Course
  • Glasgow (Scotland)
  • Different dates available

... public.This distance learning course provides candidates with the knowledge, confidence and flexibility to develop in their current customer service role. It also prepares professionals who are new to this field to meet the changing demands of their future careers. The course provides successful candidates... Learn about: Confidence Training, Customer Service...

Price on request

Part Time SVQ Level 3 Customer Service course in Paisley

Reid Kerr College
  • NVQ
  • Paisley (Scotland)

...SVQ Level 3 Customer Service Course Content: There are two core units: Understand Customer Service to Imporove Service Delivery and Know the Rules...

Price on request