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Customer Management courses Scotland

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Related courses

Advanced Customer Service for the Public Sector course in Edinburgh
PTP Training & Marketing Ltd
  • Short course
  • Edinburgh
    and
    5 other venues
    • Birmingham, Bristol, London, Manchester, Nottingham
  • Advanced
  • April

...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Public Sector, Customer Care, Customer relationship...

£ 430

...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Public Sector, Customer Care, Customer relationship...

Through the Customers' Eyes course in Edinburgh
PTP Training & Marketing Ltd
  • Short course
  • Edinburgh
    and
    6 other venues
    • Birmingham, Bristol, Leeds, London, Manchester, Nottingham
  • Intermediate

...Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales roles... Learn about: Communication Training, Customer Care, Customer Service Skills...

£ 430

...Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales roles... Learn about: Communication Training, Customer Care, Customer Service Skills...

Relationship Marketing course in Edinburgh
5.0
1 opinion
  • I had the 2 days training and it was beyond excellent. I have learned so much in 2 days that it has given me a lot of confidence which I did not have before. I got so much out of my equipment too. I highly recommend this training to anyone to improve their knowledge of live sound engineering.
    ← | →
PTP Training & Marketing Ltd
  • Short course
  • Edinburgh
    and
    6 other venues
    • Birmingham, Bristol, Leeds, London, Manchester, Nottingham
  • Intermediate
  • August

...Relationship Marketing is about adjusting your marketing strategy based on the buying behaviour of your customers. This course starts by explaining various theories of marketing and subsequently introduces the concept of relationship marketing and gives ideas of how to implement it. As a result... Learn about: Relationship Marketing, Theories of Marketing, Marketing Strategy...

£ 430

...Relationship Marketing is about adjusting your marketing strategy based on the buying behaviour of your customers. This course starts by explaining various theories of marketing and subsequently introduces the concept of relationship marketing and gives ideas of how to implement it. As a result... Learn about: Relationship Marketing, Theories of Marketing, Marketing Strategy...

  • I had the 2 days training and it was beyond excellent. I have learned so much in 2 days that it has given me a lot of confidence which I did not have before. I got so much out of my equipment too. I highly recommend this training to anyone to improve their knowledge of live sound engineering.
    ← | →
Customer Care course in Paisley
Reid Kerr College
  • Course
  • Paisley (Scotland)
  • 9 Weeks

... and external customers, establishing loyalties, communication, total quality management, training and developing staff, reward and recognition schemes, customer... Learn about: Relationship Marketing, Customer Retention, Customer Relationship Management...

Price on request

... and external customers, establishing loyalties, communication, total quality management, training and developing staff, reward and recognition schemes, customer... Learn about: Relationship Marketing, Customer Retention, Customer Relationship Management...

Part Time SVQ Level 2 Costumer Service course in Cumbernauld
Cumbernauld College
  • NVQ
  • Cumbernauld (Scotland)

...The SVQ in Customer Service is made up of 7 units (8 at level 3). The two mandatory units are preparing to deliver good customer service and providing customer service within the rules. Five optional units must also be undertaken from the themes of impression and image, delivery, handling problems... Learn about: Customer Service, Customer Retention, Customer Relationship Management...

Price on request

...The SVQ in Customer Service is made up of 7 units (8 at level 3). The two mandatory units are preparing to deliver good customer service and providing customer service within the rules. Five optional units must also be undertaken from the themes of impression and image, delivery, handling problems... Learn about: Customer Service, Customer Retention, Customer Relationship Management...

Service Excellence course in Aberdeen
Go Training
  • Course
  • Aberdeen (Scotland)
  • 6h

...To understand why customer service is essential. To understand who our customers are. To recognise the importance of teamwork. To appreciate the needs, wants and perceptions of your customers. To be able to recognise expected service and exceed those expectations internally and externally... Learn about: Customer Service...

Price on request

...To understand why customer service is essential. To understand who our customers are. To recognise the importance of teamwork. To appreciate the needs, wants and perceptions of your customers. To be able to recognise expected service and exceed those expectations internally and externally... Learn about: Customer Service...

Customer Service course in Edinburgh
Newleaf Associates
  • Short course
  • Edinburgh (Scotland)
  • Intermediate
  • 1 Day

...To explain the main elements of professional customer service. To identify the needs and expectations of internal and external customers. To identify ways of improving the quality of the customer experience. To understand your personal impact on customers and how attitudes make the difference... Learn about: Dealing with difficult customers, Complaint Handling, Behaviour styles...

£ 255 + VAT

...To explain the main elements of professional customer service. To identify the needs and expectations of internal and external customers. To identify ways of improving the quality of the customer experience. To understand your personal impact on customers and how attitudes make the difference... Learn about: Dealing with difficult customers, Complaint Handling, Behaviour styles...

Excel in Customer Care & Safety course in Aberdeen
Hospitality Training
  • Short course
  • Aberdeen (Scotland)

...This course covers the fundamentals of customer care, and health & safety... Learn about: Customer Service, Customer Relationship Management...

Price on request

...This course covers the fundamentals of customer care, and health & safety... Learn about: Customer Service, Customer Relationship Management...

Customer Service Excellence (Level 3) Course in Glasgow
UK Learning College
  • Course
  • Glasgow (Scotland)
  • Different dates available

... from the fundamentals of customer service through to the more complex skills, all through cost-effective home study. The distance learning course is designed to suit you, allowing you to learn customer service skills in a flexible and convenient manner.If you'd like a career in customer service or would like to simply... Learn about: Skills and Training, Quality Training, Customer Service...

Price on request

... from the fundamentals of customer service through to the more complex skills, all through cost-effective home study. The distance learning course is designed to suit you, allowing you to learn customer service skills in a flexible and convenient manner.If you'd like a career in customer service or would like to simply... Learn about: Skills and Training, Quality Training, Customer Service...

Part Time SVQ Level 2 Customer Service course in Paisley
Reid Kerr College
  • NVQ
  • Paisley (Scotland)

...SVQ Level 2 Customer Service Course Content: There are two core units: Prepare Yourself to Deliver Good Customer Service and Provide Customer Service... Learn about: Customer Service, Customer Relationship Management, Customer Retention...

Price on request

...SVQ Level 2 Customer Service Course Content: There are two core units: Prepare Yourself to Deliver Good Customer Service and Provide Customer Service... Learn about: Customer Service, Customer Relationship Management, Customer Retention...

Certificate in Customer Service Knowledge - Level 2 course in Glasgow
UK Learning College
  • Course
  • Glasgow (Scotland)
  • Different dates available

... public.This distance learning course provides candidates with the knowledge, confidence and flexibility to develop in their current customer service role. It also prepares professionals who are new to this field to meet the changing demands of their future careers. The course provides successful candidates... Learn about: Confidence Training, Customer Service...

Price on request

... public.This distance learning course provides candidates with the knowledge, confidence and flexibility to develop in their current customer service role. It also prepares professionals who are new to this field to meet the changing demands of their future careers. The course provides successful candidates... Learn about: Confidence Training, Customer Service...

Part Time SVQ Level 3 Customer Service course in Paisley
Reid Kerr College
  • NVQ
  • Paisley (Scotland)

...SVQ Level 3 Customer Service Course Content: There are two core units: Understand Customer Service to Imporove Service Delivery and Know the Rules... Learn about: Customer Service, Customer Retention, Relationship Marketing...

Price on request

...SVQ Level 3 Customer Service Course Content: There are two core units: Understand Customer Service to Imporove Service Delivery and Know the Rules... Learn about: Customer Service, Customer Retention, Relationship Marketing...