10

Customer Management courses Scotland

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YOUR CURRENT SELECTION
  • Customer Management
COURSE TYPE
  • All 10
  • Courses and Training 7
  • Further Education 3
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  • In 30 days 4
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WHERE TO STUDY
Scotland 10
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METHODOLOGY
Related courses
EMAGISTER CUM LAUDE
PTP Training & Marketing Ltd
  • Short course
  • Edinburgh
    and 6 other venues

...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer Retention, Customer Retention Strategy, Customer Service Skills... More


Price on request
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EMAGISTER CUM LAUDE
PTP Training & Marketing Ltd
  • Short course
  • Edinburgh
    and 6 other venues
  • Intermediate

...Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales roles... Learn about: Customer Care, Customer relationship, Customer Service... More


£410
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EMAGISTER CUM LAUDE
PTP Training & Marketing Ltd
Relationship Marketing course in Edinburgh
5.0 1 opinion
PTP Training & Marketing Ltd
  • Short course
  • Edinburgh
    and 6 other venues
  • Intermediate

...Relationship Marketing is about adjusting your marketing strategy based on the buying behaviour of your customers. This course starts by explaining various theories of marketing and subsequently introduces the concept of relationship marketing and gives ideas of how to implement it. As a result... Learn about: Marketing Communications, Marketing Strategy, Marketing Practices... More


£410
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  • Short course
  • Edinburgh (Scotland)
  • Intermediate
  • 14 Jun 2019
  • 1 Day

...To explain the main elements of professional customer service. To identify the needs and expectations of internal and external customers. To identify ways of improving the quality of the customer experience. To understand your personal impact on customers and how attitudes make the difference... Learn about: Customer Service, Complaint Handling, Continuous Improvement... More


£255
+ VAT
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  • Course
  • Paisley (Scotland)
  • 9 Weeks

... and external customers, establishing loyalties, communication, total quality management, training and developing staff, reward and recognition schemes, customer... Learn about: Customer Retention, Customer Service, Relationship Marketing... More


Price on request
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  • Short course
  • Aberdeen (Scotland)

...This course covers the fundamentals of customer care, and health & safety... Learn about: Customer Relationship Management, Customer Service... More


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  • NVQ
  • Cumbernauld (Scotland)

...The SVQ in Customer Service is made up of 7 units (8 at level 3). The two mandatory units are preparing to deliver good customer service and providing customer service within the rules. Five optional units must also be undertaken from the themes of impression and image, delivery, handling problems... Learn about: Customer Relationship Management, Customer Retention, Customer Service... More


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  • Course
  • Aberdeen (Scotland)
  • 6h

...To understand why customer service is essential. To understand who our customers are. To recognise the importance of teamwork. To appreciate the needs, wants and perceptions of your customers. To be able to recognise expected service and exceed those expectations internally and externally... Learn about: Customer Service... More


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  • Course
  • Inhouse in Glasgow
    and 4 other venues
  • Different dates available
  • 8h - 1 Day

.... Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energising and practical three-day workshop. ]What will I learn The current outline for the call centre agents course teaches... Learn about: Call Handling, Communication Training, Effective Communication... More


£895
+ VAT
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  • NVQ
  • Paisley (Scotland)

...SVQ Level 2 Customer Service Course Content: There are two core units: Prepare Yourself to Deliver Good Customer Service and Provide Customer Service... Learn about: Customer Relationship Management, Customer Service, Customer Retention... More


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  • NVQ
  • Paisley (Scotland)

...SVQ Level 3 Customer Service Course Content: There are two core units: Understand Customer Service to Imporove Service Delivery and Know the Rules... Learn about: Customer Retention, Customer Relationship Management, Customer Service... More


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  • Course
  • Glasgow (Scotland)

... from the fundamentals of customer service through to the more complex skills, all through cost-effective home study. The distance learning course is designed to suit you, allowing you to learn customer service skills in a flexible and convenient manner.If you'd like a career in customer service or would like to simply... Learn about: Customer Service, Skills and Training, Quality Training... More


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  • Course
  • Glasgow (Scotland)

... public.This distance learning course provides candidates with the knowledge, confidence and flexibility to develop in their current customer service role. It also prepares professionals who are new to this field to meet the changing demands of their future careers. The course provides successful candidates... Learn about: Confidence Training, Customer Service... More


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