Customer Loyalty Programmes

"By the end of the 3rd day, you’ll be comfortable and able to ‘hit the ground running’. You will, beyond doubt, have gained new knowledge or expanded on your existing knowledge. We provide our attendees with an overview of the skills, knowledge and behaviours associated with the topic and give you invaluable tips on how the skills gained throughout your three days can help you during your everyday duties.

By the end of the CPD accredited workshop, you will have a better understanding of:

the customer journey and how this can impact customer loyalty;
customer loyalty’s principles, fundamentals and global trends;
loyalty programmes and what challenges businesses face;
the importance of data analytics and how we select the right data for our organisation;
and • the relationship between the loyalty value chain and profitability."

Everyone who leads a customer service team, leaders who are involved with Loyalty programmes and everyone who would like to have abetter understanding of the customer loyalty

CPD Accredited

The delegates will be contaced by Diomas and more information about the course, available dates and payment information will be shared with the person requesting the information.