Customer Service Apprenticeship Level 2

Customer Service Apprenticeship Level 2.

About the Course
Study Mode
Apprenticeship

Introduction The Customer Service Apprenticeship is designed for those who are responsible for delivering customer service and interact directly with the customer internally and/ or externally to the organisation.

Key Objectives The Apprenticeship Framework includes: NVQ Level 2, Technical Certificate Level 2, Employment Responsibilities and Rights, Key Skills Level 1 Communication and Level 1 Application of Number.

Course Units NVQ Level 2 Customer Service

This course is made up of a number of units

Mandatory:
· Prepare yourself to deliver good customer service
· Provide customer service within the rules

Optional: Units themed on:
· Impression and image
· Delivery
· Handling Problems
· Development and Improvements

Duration 9 Months to 1 Year

Tuition Fees(Cost) Cost is Free

Progression Route NVQ Level 3 Customer Service

Other Information Start Dates: Throughout the year