Customer Service Diploma
Course
Online
Description
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Type
Course
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Level
Advanced
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Methodology
Online
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Duration
1 Year
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
The Customer Service Diploma course will provide you with everything you need to develop and enhance your interactions with customers and clients. You will come to truly understand the benefits that excellent customer care can bring and how to improve reputations in your chosen business sector.
This comprehensive customer service training course perfectly guides the fundamental principles of providing outstanding assistance and fulfilling expectations. The importance of working within a team to uphold standards and status is fully explored, along with communication techniques. Your abilities to deal with people on a professional basis will undoubtedly improve.
By completing this program, you will have proven your aspiration to deliver great customer service and use a wide range of appropriate skills to strengthen the external and internal bonds in your organisation.
Facilities
Location
Start date
Start date
About this course
This course is crafted for individuals looking to improve their delivery of direct customer service, either in their current role or a future one. It will also be useful for those wishing to expand their customer base or develop communication skills in their chosen career. No previous qualifications are needed, apart from basic communication skills.
In completing this program, you will be given a verified certificate to prove you are ready for a significant role in customer-facing roles in any business sector, or even human resources. It will provide a great advantage for senior roles in this organisational area.
The Customer Service Diploma course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
Upon successful completion, you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
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The average rating is higher than 3.7
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This centre has featured on Emagister for 5 years
Subjects
- Customer Service
- Graphics
- Communication Training
- Communication
- Style
- Understanding
- Personal
- Focusing
- Customer
- Building
- Working
- Electronic
- Communicating
Course programme
- Understanding Customer Service
- Focusing on the Customer
- Customer Service and the Telephone
- Handling Complaints
- Enduring Stress
- Business Communication
- Verbal and Non-verbal Communication
- Written Communication
- Electronic Communication
- Communicating with Graphics
- Effectively Working for Your Boss
- Identifying Goals
- Effective Energy Distribution
- Working with Your Personal Style
- Building Your Toolbox
- Establishing Your Action Plan
Customer Service Diploma