Customer Service Level 2
Short course
In Eastbourne
Description
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Type
Short course
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Location
Eastbourne
Facilities
Location
Start date
Start date
Reviews
Course programme
Customer Service NVQ Level 2
The Customer Service NVQ Level 2 recognises the essential interpersonal skills that are required when dealing with your customers.
Mandatory Units:
- Prepare yourself to deliver good customer service
- Provide customer service within the rules.
Optional Units:
In addition to the two mandatory units you also choose 5 optional units - at least one from every theme to match your role responsibilities.
Theme: Impression and Image:
- Give customers a positive impression of yourself and your organization
- Promote additional services or products to customers
- Process customer service information
- Live up to the customer service promise
- Make customer service personal
- Go the extra mile in customer service
- Deal with customers in writing or using ICT
- Deal with customers face to face
- Deal with customers by telephone.
Theme: Delivery:
- Deliver reliable customer service
- Deliver customer service on your customers' premises
- Recognise diversity when delivering customer service.
Theme: Handling Problems:
- Recognise and deal with customer queries, requests and problems
- Resolve customer service problems.
Theme: Development and Improvement:
- Develop customer relationships
- Support customer service improvements
- Develop personal performance through delivering customer service.
Customer Service Level 2