Customer Service Level 3 NVQ
NVQ
Blended
Description
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Type
NVQ
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Methodology
Blended
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Duration
9 Months
To improve knowledge and understanding of Customer Service. Suitable for: Those involved in customer service
About this course
none
Reviews
Teachers and trainers (1)
Kellie Zdanowicz
Assessor
Course programme
Level 3 NVQ in Customer Service is aimed at candidates who will be delivering and managing service and will be accountable in the area of practice. Candidates will be working without direct supervisions or on their own, such as in a commercial customer service environment. It is suitable for candidates who: can influence what happens at work. uses the organisation's rules and systems flexibly to deliver good service. question the way things are done and suggest improvements. have good communication skills and a wide knowledge of what to do, who to see and where to go to get things done for the customer. are aware of the commercial or other pressures facing the organisation/business.
Customer Service Level 3 NVQ