NVQ Retail Skills (Level 2)

NVQ

Inhouse

Price on request

Description

  • Type

    NVQ

  • Methodology

    Inhouse

To improve the effectiveness of your organisation by recognising a candidate's skills gaps and then tailoring a programme to fill any gaps with quality training. Suitable for: Candidates who are employed in the retail sector

Important information

Government funding available

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Course programme

NVQ in Retail Skills (Level 2)

Who is it for?

  • Candidates who are employed in the retail sector.
  • Those are already competent in basic retail skills
  • Those wanting to build a career in Retail

What is it about?

  • The National Occupational Standards for retail, developed by Skillsmart Retail, are the focus of both the training and the accreditation of this NVQ.
  • Skills and competencies will be assessed and accredited against these Standards
  • Therefore a candidates personal development will be guided by these Standards.
  • The natural starting point for progression to one of the specialist pathways at NVQ Level 3 - Sales Professional, Visual Merchandising and Management.

It is a modular qualification made up of six units: one mandatory and five optional (the most relevant optional units can be selected according to a candidate’s individual role). The diverse range of available units reflects the diverse range of occupational functions within the retail sector.

As work-based training, our NVQs are designed to improve the effectiveness of your organisation by recognising a candidate’s skills gaps and then tailoring a programme to fill any gaps with quality training.

Mandatory Unit:

Working effectively in your retail team

Optional Units (under the subheadings: General; Food; Warehouse/Stock Control; Sales; Visual Merchandising; Miscellaneous):

General

  • B6 Processing customer orders for goods
  • B7 Processing returned goods and materials
  • C5 Providing information and advice to customers
  • C6 Demonstrating products to customers
  • C8 Processing payments for purchases
  • C9 Processing payments and credit applications for purchases
  • C10 Processing cash and credit transactions
  • C36 Following point-of-sale procedures for age-restricted products
  • C44 Providing a counter/take-away service (People 1st)
  • D1 Giving customers a positive impression of yourself and your organisation
  • D2 Supporting customer service improvements
  • D3 Resolving customer service problems
  • E6 Helping to maintain health and safety
  • E7 Helping to keep the retail unit secure

Food

  • B10 Processing bake-off products for sale
  • B11 Processing fish and shellfish for sale
  • B12 Processing greengrocery products for sale
  • B13 Finishing meat products by hand
  • B17 Contributing to dough production control and efficiency
  • B18 Selecting, weighing and measuring dough ingredients
  • B19 Hand dividing, moulding and shaping fermented dough
  • B21 Maintaining food safety while working with food

Warehouse/Stock Control

  • B3 Receiving materials and goods into storage
  • B4 Putting goods and materials into storage
  • B5 Keeping stock on sale at required levels

Sales

  • B9 Preparing products for sale to customers
  • C2 Displaying stock to promote sales to customer
  • C3 Helping customers choose products
  • C4 Maximising product sales
  • C35 Promoting beauty products to retail customers

Visual Merchandising

  • C18 Following guidelines for planning/preparing visual merchandising displays
  • C19 Following guidelines for dressing visual merchandising displays
  • C20 Ordering graphic materials for visual merchandising displays
  • C21 Dismantling and storing visual merchandising displays
  • C22 Making props for visual merchandising displays
  • C23 Putting visual merchandising displays together

Miscellaneous

  • B23 Receiving driver-controlled deliveries of fuel on a petrol forecourt
  • B24 Controlling deliveries of motor fuel on a forecourt
  • C39 Processing the self-service dispensing and purchase of motor fuel
  • C11 Assembling retail products in customer’s home/workplace
  • C12 Promoting loyalty schemes to customers
  • C17 Providing the lingerie fitting service
  • C37 Helping customers to buy National Lottery products
  • C40 Establishing customer needs and provide advice regarding tiling products
  • C41 Advising customers on measuring and planning for the fixing of tiles
  • C42 Advising customers on the fixing of tiles
  • C43 Maintaining a display of cut flowers

NVQ Retail Skills (Level 2)

Price on request