GB Training (UK) Ltd

Customer Service NVQ Level 3

GB Training (UK) Ltd
Distance

Price on request
Prefer to call the centre directly?

Important information

Typology NVQ
Methodology Distance Learning
Location Birmingham
Duration 6 Months
  • NVQ
  • Distance Learning
  • Birmingham
  • Duration:
    6 Months
Description

To achieve a full Level 3 NVQ in Customer Service candidats must achieve 8 units made up of 2 mandatory and 6 optional units.
Suitable for: The qualification is about the customer service and the delivery and management of the service and the delivery and management of the service and your accountability int he area of practice in which you work. It is suitable for if: you influence what happens at work. you use the organisations rules and systems flexibly to deliver good service. you question the way things are done and suggest improvements. you have good communication skills and a wide knowledge of what to do. you are aware of the commercial or other pressures facing the organisations

Important information

Government funding available

Facilities (1)
Where and when

Location

Starts

Birmingham (West Midlands)
See map
Wynner House, 143 Bromsgrove St, B5 6RG

Starts

On request

To take into account

· Requirements

There are no formal educational requirements.

Questions & Answers

Ask a question and other users will answer you

Who do you want to respond to your question/enquiry?

We will only publish your name and question

Course programme

The aim of this qualification is to recognise your skills and competences in the workplace. The qualification is about the customer service and the delivery and management of the service and your accountability in the area of practice in which you work. You will be working without direct supervisions or on your own, such as in a commercial customer service environment.To achieve a full Level 3 NVQ in Customer Service, candidates must achieve 8 units made up of 2 mandatory units and 6 optional units, at least one unit from each theme.Mandatory Units- Understand customer service to improve service delivery- Know the fuls to follow when developing customer serviceOptional UnitsTheme: Impression and Image- Make customer service personal- Go the extra mile in customer service- Deal with customers in writing or using ICT- Use customer service as aq competitive tool- Organise the promotion of services or products to customersTheme: Delivery- Deliver customer service on your customers premises- Recognise diversity when delivering customer service- Deliver customer service using service partnerships- Organise the delivery of reliable customer service- Improve the customer relationshipTheme: Handling Problems- Monitor and solve customer service problems- Apply risk assessment to customer service- Process customer service complaintsThese: Development and Improvement- Work with others to improe customer service- Promote continuous improvement in customer service- Develop your own and others' customer service skills- Lead a team to improve customer service- Gather, analyse and interpret customer feedback

Compare to choose better:
See all