To achieve a full Level 3 NVQ in Customer Service candidats must achieve 8 units made up of 2 mandatory and 6 optional units.
Suitable for: The qualification is about the customer service and the delivery and management of the service and the delivery and management of the service and your accountability int he area of practice in which you work. It is suitable for if: you influence what happens at work. you use the organisations rules and systems flexibly to deliver good service. you question the way things are done and suggest improvements. you have good communication skills and a wide knowledge of what to do. you are aware of the commercial or other pressures facing the organisations
Government funding available
Wynner House, 143 Bromsgrove St, B5 6RG
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The aim of this qualification is to recognise your skills and competences in the workplace. The qualification is about the customer service and the delivery and management of the service and your accountability in the area of practice in which you work. You will be working without direct supervisions or on your own, such as in a commercial customer service environment.To achieve a full Level 3 NVQ in Customer Service, candidates must achieve 8 units made up of 2 mandatory units and 6 optional units, at least one unit from each theme.Mandatory Units- Understand customer service to improve service delivery- Know the fuls to follow when developing customer serviceOptional UnitsTheme: Impression and Image- Make customer service personal- Go the extra mile in customer service- Deal with customers in writing or using ICT- Use customer service as aq competitive tool- Organise the promotion of services or products to customersTheme: Delivery- Deliver customer service on your customers premises- Recognise diversity when delivering customer service- Deliver customer service using service partnerships- Organise the delivery of reliable customer service- Improve the customer relationshipTheme: Handling Problems- Monitor and solve customer service problems- Apply risk assessment to customer service- Process customer service complaintsThese: Development and Improvement- Work with others to improe customer service- Promote continuous improvement in customer service- Develop your own and others' customer service skills- Lead a team to improve customer service- Gather, analyse and interpret customer feedback