Customer Service Successful Telephone selling techniques

Selling on the telephone is a highly significant sales technique that cannot be ignored by any individual or organisation. This is the reason for the development of telephone call centres all over the world. Successful sales professionals achieve their sales objectives by making effective use of the telephone.

Particular strategies are used by successful sales representatives when they make sales calls and bring deals to a close.

You must be respectful, courteous and appreciative when dealing with a client via the telephone. Although the person with whom you are dealing cannot see you and you have no face-to-face communication with him/her, your voice is still a clear reflection of your personality; hence, you must be mindful of this. Speak in a friendly and pleasant tone. Make sure your voice sounds impressive on the telephone as it will influence your targeted customer.

Selling via the telephone follows the same rules as those applicable in the face-to-face selling process; i.e. you must provide the client with complete information about the product, deal with his objections and listen pleasantly to his views without interrupting him, as well as giving priority to his requirements.

This unit offers a comprehensive introduction to successful telephone selling techniques along with the benefits of telemarketing. It also focuses on exploring the effective ways to negotiate, and it describes the importance of creating and delivering meaningful messages via the telephone.

A variety of key topics are explored in depth, including rapport building, taking messages, delivering effective messages and staying out of voice mail jail, including closing down the voice. You will learn about cold and warm calls.