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Customer Services : The Art of Effective Questioning
Course
Online
Description
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Type
Course
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Level
Beginner
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Methodology
Online
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Class hours
10h
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Duration
Flexible
It’s often said that there’s really no such thing as asking the ‘wrong’ questions. In reality, this isn’t entirely accurate. In a business setting in particular, the art of effective questioning can be uniquely advantageous. From job interviews to performance appraisals to the consideration of investment opportunities, asking the right questions helps ensure positive outcomes. Obtaining the information required is dependent on suitable questions being asked in the first place. What to ask, when to ask it, how to ask it and who to ask it to – all key factors to bring into consideration. If you aren’t familiar with the art of effective questioning, ineffective answers are the best you can hope for.
Effective questioning skills have the potential to benefit both professionals and members of the workforce at all levels. Learn how to use both open and closed questions to your advantage, work with effective probing techniques and deliver negative news responsibly.
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
No prior knowledge is required to take this course.
Reviews
Subjects
- Customer Care
- Customer Service
- Customer Retention
- Materials
- Art
- Service Operations
- Services marketing
- Customer Manager
- Service Management
- Service level management
- Service outsourcing sales
- Service reports and dashboards
Teachers and trainers (1)
Cpd Tutor
Tutor
Course programme
Course Material
All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.
Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:
- Online course materials
- Question papers
- Additional Supporting Material
- Useful Links
Course assessment
You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.
Tutor Support
When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.
Customer Services : The Art of Effective Questioning