Customer Services Level 3

Vocational Learning

Course

In Stoke-On-Trent

£ 125 VAT inc.

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Description

  • Type

    Course

  • Location

    Stoke-on-trent

  • Duration

    Flexible

The aim of this qualification is to enable learners to develop a broad understanding of customer services. This involves looking at general principles, language and an understanding of customer service within the context of various settings, and the legislative environment. Suitable for: The course is suitable for those who wish to gain underpinning knowledge and understanding of the importance of customer services

Facilities

Location

Start date

Stoke-On-Trent (Staffordshire)
See map
Wellington House , St Marks St., ST1 4LN

Start date

On request

About this course

There are no formal entry requirements for this qualification. However, candidates should have achieved a level of knowledge and understanding equivalent to a Level 1 qualification in customer service, either through previous learning or experience.

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Course programme

The aim of this qualification is to enable learners to develop a broad understanding of customer services. This involves looking at general principles, language and an understanding of customer service within the context of various settings, and the legislative environment.

For Level 3, you will need to complete the following units successfully
-Unit 1 Customer Service Language and Principles
-Unit 2 Customer Service Rules and Regulations

What can l do on completion?
You will be able to progress to other higher education courses .The question can also lead to potential career prospects. Level 2 is a compulsory requirement for candidates undertaking the ifs Level 2 Diploma in Introduction to Financial Services.

See related categories

Customer Services Level 3

£ 125 VAT inc.

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