Dealing Effectively with Difficult People and Situations

GBC Learning & Development

Training

In Guildford and London

£ 325 + VAT

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Description

  • Duration

    1 Day

To understand behaviour and. its effects. To develop communication skills that help deal effectively with situations. To recognise three different behaviour. types. To be able to deal more confidently with difficult situations so that no one feels a 'loser'. Suitable for: All those who want to be more confident. and professional when dealing with difficult 'people' situations at work - customers, colleagues or supervisors.

Facilities

Location

Start date

Guildford (Surrey)
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The County Club, High St, GU1 3HJ

Start date

On request
London
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Warnford Court, 29 Throgmorton St, EC2N 2LT

Start date

On request

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Course programme

Dealing Effectively with Difficult People and Situations

YOU WILL LEARN:
· To use your increased understanding of human behaviour and its effects on others
· To utilise specific communication skills that will help control difficult situations
· To identify passive, aggressive and assertive behaviour - and the effect of this behaviour on others
· To adopt a professional and appropriate style of behaviour when handling difficult situations
· Appropriate delegation
· How to handle confrontation

DETAILS:
Duration: 1 Day
Cost: £295

See related categories

Dealing Effectively with Difficult People and Situations

£ 325 + VAT

The best Performance courses

See all

See all