Pebblestone Training Ltd

Dealing with Difficult Behaviour

Pebblestone Training Ltd
In Manchester, Birmingham, Reading and 5 other venues

£495
+ VAT
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Important information

Typology Training
Location At 8 venues
Duration 2 Days
Description


Suitable for: Everyone

Facilities (9)
Where and when

Location

Starts

Birmingham (West Midlands)
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Starts

On request
Bristol (Avon)
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Starts

On request
Cardiff
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Starts

On request
Leeds (West Yorkshire)
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Starts

On request
Manchester (Greater Manchester)
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Starts

On request
Oxford (Oxfordshire)
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Starts

On request
Plymouth (Devon)
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Starts

On request
Reading (Berkshire)
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Starts

On request

Starts

On request
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Course programme

Today's managers regularly have to deal with performance issues. It could be a motivational or attitude problems but it will always affect the person's ability to perform their job. This programme explores the principles and techniques to recognise and deal with difficult behaviour and offer support through to a solution.

Details:

  • When it is appropriate ?
  • Helping style matrix
  • Performance model
  • Effective istening skills
  • Questioning techniques
  • What would you do if ........
  • Transactional analysis
  • Life positions
  • Interventions / structure
  • force field analysis
  • Action planning

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