Dealing with Difficult People

By the end of the course you will have:
Considered why people are difficult
Acquired hints and tips on how to deal with the dominators, the manipulators, the negatives and the obstacles
Analysed the attributes needed for dealing with difficult people and acquired some damage limitation strategies
Practised good questioning and listening techniques
Developed a plan to cope with your own difficult people

Difficult people can be our colleagues, those we work for and those who work for us. This seminar is aimed at those, at any level, who are experiencing problems in the workplace coping with difficult people. It is designed for professionals who want to learn how to deal positively with the situation for their own good and that of their companies.