Delivering a Great Training Session

MODULE 1: Introduction and Course Overview

MODULE 2: Setting the Climate
Learning outcomes: Know how to facilitate an atmosphere that is conducive to learning in the session.
Topics covered:

• Simple Rules to Make the Session Positive

MODULE 3: Team Teaching
Learning outcomes: Consider how team teaching can help share the delivery of a session and stimulate and encourage delegate participation.
Topics covered:

• Team Teaching

MODULE 4: Developing Participation in Training
Learning outcomes: Be able to identify methods to encourage participation in training and recognise and remove indicators of poor participation.
Topics covered:

• Removing Barriers to Participation
• Enhancing Participation

MODULE 5: Managing Questions and Answers
Learning outcomes: Recognise how to manage Q&A in a session, how to respond to questions and deal with unnecessary interruptions.
Topics covered:

• Objectives of the Question and Answer Period
• Guidelines for Handling Questions

MODULE 6: Visual Aids
Learning outcomes: Understand how to incorporate commonly used visual aids into training delivery and make them appropriate and relevant.
Topics covered:

• Benefits of Visual Aids
• Popular Visual Aids
• Other Types of Visual Aids
• Background Considerations
• Exercise: Visual Aids and Your Training

MODULE 7: Supporting Materials
Learning outcomes: Recognise when to use supporting materials and what to include in them for supplementary or additional support.
Topics covered:

• Delegate Workbooks
• Handouts
• Exercise: Supporting Materials for Your Training

MODULE 8: Games: Adding Fun and Humour
Learning outcomes: Know when games and humour are appropriate, rationalise when games add value and deal with any difficulties.
Topics covered:

• Humour: Be CREATIF!
• The Use of Games
• Types of Games
• Getting Buy-In
• Troubleshooting: When Games Go Wrong
• Quick and Easy Games

MODULE 9: Difficult Situations: An Overview
Learning outcomes: Be able to deal professionally with challenges that trainers encounter when delivering training.
Topics covered:

• Potential Problems with Training Sessions

MODULE 10: Managing Conflict in Training
Learning outcomes: Be able to recognise the warning signs of conflict and relate them to task / process difficulties and manage these successfully.
Topics covered:

• Warning Signs of Conflict
• Causes of Conflict in Training

MODULE 11: Managing Difficult Situations
Learning outcomes: Recognise when to draw on your 'toolkit' of techniques to prevent or effectively manage a difficult situation.
Topics covered:

• Your Toolkit for Dealing with Difficult Situations
• Confronting Difficulties

MODULE 12: Dealing with Difficult Trainees
Learning outcomes: Know how to identify challenging delegates / trainees, and how to deal with them professionally and diplomatically.
Topics covered:

• Characteristics of Difficult Delegates

MODULE 13: Are You Ready For Anything ?
Learning outcomes: Recognise that you can't plan for every eventuality when delivering training, and develop ways to deal with this.
Topics covered:

• Addressing Your Concerns

MODULE 14: Your Personal Action Plan