Developing Assertiveness

Overview:
Speak for yourself! This highly-participative 1 day workshop provides practical guidance for anyone who needs to develop their assertiveness skills across a range of workplace situations. Delegates will gain the tools and techniques to boost their self-esteem and confidence and achieve more satisfying outcomes in their dealings with others.
Outline:

• Introductions and Objectives
• Personal Behaviour Survey - Self Assessment
• Identifying Different Behaviour Types - Payoffs and Penalties
• The 3 Golden Rules
• The OK Corral and Attitude Cycle
• Rights and Assertiveness
• Assertiveness Techniques - Basic, Medium and High Level
• Making Requests and Saying "No"
• Practical Exercises - Applying the Skills and Techniques
• Personal Action Planning