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Developing Your Assertiveness

Activia Training
4.5
35 reviews
  • Good course, great trainer. Overall a nice experience, staff was kind and trainers were well educated and friendly.
    ← | →
  • The training was good and so the trainers. I gained a lot from the training. I was the only one participant in the training which made it even more impactful. The trainer was helpful and kind.
    ← | →
  • Great trainers and course material. Overall a nice course, trainers were friendly and staff was helpful. I feel more confident now with my current work file.
    ← | →

Course

In London ()

Price on request

The best Assertiveness courses

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Soft skills are a priority to succeed in the business world!

  • Type

    Course

  • Duration

    1 Day

UK leader in quality training at great prices

Activia and Emagister offer you the possibility of becoming a confident professional!

The training "Developing Your Assertiveness" has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations at work.

Master all the soft skills allowing you to deal with your clients, work colleagues in a productive way during the worst case scenarios.

Register at Emagister.co.uk and get all the details of this one-day training course!

About this course

Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients, in a positive way that makes life easier for everybody.

Certificate of attendance.

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Reviews

4.5
excellent
  • Good course, great trainer. Overall a nice experience, staff was kind and trainers were well educated and friendly.
    ← | →
  • The training was good and so the trainers. I gained a lot from the training. I was the only one participant in the training which made it even more impactful. The trainer was helpful and kind.
    ← | →
  • Great trainers and course material. Overall a nice course, trainers were friendly and staff was helpful. I feel more confident now with my current work file.
    ← | →
100%
4.6
excellent

Course rating

Recommended

Centre rating

Matt

4.5
27/03/2018
What I would highlight: Good course, great trainer. Overall a nice experience, staff was kind and trainers were well educated and friendly.
What could be improved: .
Would you recommend this course?: Yes

Lisa Thomas

4.5
12/02/2018
What I would highlight: The training was good and so the trainers. I gained a lot from the training. I was the only one participant in the training which made it even more impactful. The trainer was helpful and kind.
Would you recommend this course?: Yes

David Goode

4.5
07/01/2018
What I would highlight: Great trainers and course material. Overall a nice course, trainers were friendly and staff was helpful. I feel more confident now with my current work file.
What could be improved: .
Would you recommend this course?: Yes

D Welds

4.5
25/12/2017
What I would highlight: Dismal surroundings but trainer was a delight. Kept things moving at a good pace and understood that the emphasis should be placed on learning by doing. Lots of time left to practise and still left quite early.
What could be improved: .
Would you recommend this course?: Yes

Nina Hammarberg

4.5
08/12/2017
What I would highlight: The trainers were competent and professional enough to keep up the bar of the training session. Environment was friendly and I enjoyed a lot. Overall, it was a nice experience.
What could be improved: .
Would you recommend this course?: Yes
See all
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2018

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 15 years

Subjects

  • Assertive Behaviour
  • Assertiveness Training
  • Assertiveness
  • Personal Development
  • Good and Bad Behaviour Types
  • Recognising and Dealing with Bad Behaviour
  • Your Inner Voice: Being More Confident
  • Assertive Body Language
  • Three Steps to Being Assertive
  • Proven Assertiveness Techniques
  • Body Language
  • Communication Training
  • Voice

Teachers and trainers (1)

Simon Bradley

Simon Bradley

IT Trainer

Course programme

MODULE 1: Introduction and Course Overview


MODULE 2: Good and Bad Behaviour Types

Learning outcomes: Understand aggressive, passive, passive aggressive and assertive behaviour and the effects they have.

Topics covered:
  • How to Change Your Life
  • Assertive Behaviour
  • The Benefits of Assertiveness
  • Passive behaviour
  • Aggressive Behaviour
  • Passive-Aggressive Behaviour
MODULE 3: Recognising and Dealing with Bad Behaviour

Learning outcomes: Recognise aggressive, passive and passive aggressive behaviour and know how to deal with them

Topics covered:
  • Recognising and Dealing with Passive Behaviour
  • Recognising and Dealing with Aggressive Behaviour
  • The LEEP Model for Handling Aggression
  • Recognising and Dealing with Passive-Aggressive Behaviour
MODULE 4: Assertiveness and You - An Honest Look at Yourself


Learning outcomes: Self-reflection - identify what triggers your reactions and recognise the benefits of assertive behaviour.

Topics covered:
  • Self Reflection
  • How Others Perceive You
  • Faulty Assumptions
  • How Being Assertive Will Help You
MODULE 5: Your Inner Voice: Being More Confident

Learning outcomes: The inner dialogue, recognising how our own thinking can positively or negatively affect the way we react to situations.

Topics covered:
  • Your Inner Voice: What Does it Say?
  • Reprogramming Your Inner Voice
  • The Power of Positive Thought
  • Success Generates Success
MODULE 6: Assertive Body Language

Learning outcomes: Understand the importance of how body language can impact on behaviours.

Topics covered:
  • Demonstrating Assertive Body Language
  • Body Language as Part of Communication
  • Making Sense of Body Language
  • The Nature of Assertive Body Language
MODULE 7: Three Steps to Being Assertive

Learning outcomes: Learn a simple three step process on which you can base all your assertive communication.

Topics covered:
  • Finding the Right Words
  • Guidelines for Assertive Language
  • The Three Step Approach to Being Assertive
MODULE 8: Proven Assertiveness Techniques

Learning outcomes: Be able to use a number of proven techniques such as reflecting, fogging and the broken record can be used in assertive communication.

Topics covered:
  • "What Would You Do in My Shoes?"
  • Reflecting/Playback
  • Fogging
  • Broken Record
  • Positive and Negative Enquiry
  • Asking for More Time
  • Explaining the Consequences
  • Self-Disclosure
  • The Power of Silence
  • "What If"
  • "What do You Think?"
MODULE 9: Putting Assertiveness into Action


Learning outcomes: Learn how to negotiate for Win-Win outcomes, say "no" nicely, and make requests that will help you achieve your own objectives

Topics covered:
  • Assertive Negotiating
  • Win-Win Outcomes
  • Saying "No" Nicely
  • Making Requests Assertively
  • Putting Assertiveness Into Action
MODULE 10: Your Personal Action Plan

See related categories

Developing Your Assertiveness

Price on request

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