Driver CPC Customer Service

Course Team Leader: Gee, Jo

Course Level: Level 2

Course Type: Part Time

Curriculum Area Description: Projects

How to Apply: Interview
Entry Requirements: Interview required

Study Hours: 7
Nº of Weeks:1

Additional Enrolment Info: Interview / assessment required

Work Placement: No
Work Placement Attendence: Optional

Course Progression: This course is accredited by Periodic Training (JAUPT), and forms 7 hours of the 35 hours drivers are required to obtain in a five year period.

Careers Progression: Following successful completion of the course drivers will be issued with a certificate of attendance. Training links to the
NVQ 2 Road Passenger Transport and driver CPC.

Course Description:
The purpose of this course is to enhance the service provided to customers in the passenger transport sector.

Description Breakdown:
The aims of this course are:
•Identify how drivers can deliver a first class customer service within a range of different situations.
•Recognise internal and external customer groups and their different expectations.
•Manage customer expectations and demands effectively
•Develop skills in influencing customer care.
•Examine the effects of good and poor customer service on customer loyalty and reputation of the business.
•Develop good communication skills to enhance the customer experience.
•Through role play develop skills to assertively manage difficult customers.
•Support drivers to work in a way that promotes equality of opportunity to all passengers.
•Complete 7 hours CPC accredited training.

/>
Assessment Description: None

Nº Places Available: 12

Qualification: Driver CPC Customer Service

Tuition Fees: 95
Material Fees: 0
Exams Fees: 0
Exam Registration: 0
Residential Fees: 0
Total Fees: 95

Additional Costs Total: 0