Customer Service NVQ Level 2
NVQ
In Leicester
Description
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Type
NVQ
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Location
Leicester
Important information
Government funding available
Facilities
Location
Start date
Start date
Reviews
Course programme
Level 2 - To achieve a Level 2 qualification you must complete the two mandatory units and 5 Optional Units, with at least one unit from each theme.
Mandatory Units
Prepare yourself to deliver good customer service
Provide customer service within the rules
Themes and Units
Impression and Image
- Give customers a positive impression of yourself and your organisation
- Promote additional services or products to customers
- Process customer service information
- Live up to the customer service promise
- Make customer service personal
-Go the extra mile in customer service
- Deal with customers in writing using ICT
- Deal with customers face to face
- Dealw ith customers by telephone
Delivery
- Deliver reliable customer service
- Deliver customer service on your customers premises
- Recognise diversity when delivering customer service
Handling Problems
- Recognise and deal with customer queries, requests and problems
- Resolve customer service problems
Development and Improvement
- Develop customer relationships
- Support customer service improvements
- Develop personal performance through delivering customer service
Customer Service NVQ Level 2