Effective Business Communication Level 2

COURSE CONTENT

The course is divided up into six modules, as follows:

Module 1: The Essentials of Communication

The Importance of Good Communication

Modes of Communication

The Key Elements of Communication

The Whole Message

What Does the Recipient Expect?

Module 2: Sending Informal Messages

Memoranda ('Memos')

Electronic Mail (Email)

Text Messages

Facsimiles or 'Faxes'

Module 3: Sending Formal Messages

Letters – The First Impression

Letters – Greetings and Sign-Off

The DetailsLetters – Writing Clearly

Letters – Writing Accurately

Formal Emails

Reports and Proposals

Reviewing Formal Letters and Reports

Reports

Module 4:Two-Way Communication

The Telephone

Using the Answer Phone

Using the Mobile PhoneFace-to-Face Meetings

Module 5: Presentations

Presentation Skills

First Impressions

Explaining Your Points Clearly

Humour

Inviting Discussion

Ending the Presentation

Module 6: Advertising

Press Releases

Newspaper Advertisements

Web Sites

Study Method

The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration.

Assessment

Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.