Course not currently available
Effective Communication Skills
Course
In London ()
Description
-
Type
Course
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Duration
1 Day
This one-day workshop helps delegates to understand the impact that communication skills have on other people, and how improving these skills can make it easier to get better results.
About this course
Anyone who wants to improve the communication skills of themselves or their staff in order to become more effective in the workplace.
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 15 years
Subjects
- Negotiation Skills
- Influencing Skills
- Persuasion Skills
- Delegating Skills
- Self-esteem
- Staff
- Communication Skills
- Communication Training
- Improve Communication
Course programme
MODULE 2: How Communication Works
Topics covered:
- Influence or Persuade?
- Identifying and Adjusting your Communication Style
- Five Communication Styles
- The 6 Cs of Communication
- The Four-Step Cycle of Communication
- The Dynamics of Communication
- Communication is a Two-Way Street
Topics covered:
- First Impressions
- Appearance
- On the Front Foot: Being Positive
- Using the Right Words
- The Three Components of Communication
- Body Language and Non-Verbal Messages
Topics covered:
- Overcoming the Challenges of Telephone Communication
- Improving Telephone Communication
- Factors of Voice
- Advantages of Telephone Communication
- Disadvantages of Telephone Communication
Topics covered:
- Quick Tips for Types of Messages
- The Power of Words
- Right First Time
- Keep it Concise
- Address your target
- Keep it Simple
- Your Three Stage Structure
Topics covered:
- Verbal Signs of Active Listening
- Non-Verbal Signs of Active Listening
- Active Listening
- The Five Levels of Listening
- How Asking Question Helps You
- Open and Closed Questions
- The Funnel
Topics covered:
- Your Level of Understanding
- Dismantling your Assumptions
- Prejudices
- Your Preconceptions: Stereotyping
- Your History & Experiences
- Asking for Feedback
- How to Find Out What Others Think About You
- Is your Self-Image Correct?
- Getting your Self-Image Right
- The Wheel of Communication
Topics covered:
- Four Tips for Delivering Difficult Messages
- Delivering Difficult Messages
- Dealing With Conflict
- Dealing With Opposition
- Barriers to Communication
- Why Communication Goes Wrong
Topics covered:
- Best Practices For Communicating Effectively
- Timing: Whats Best For Them
- The Effect of Location
Effective Communication Skills