Course not currently available

Effective Communication Skills

Course

In London ()

Price on request

Description

  • Type

    Course

  • Duration

    1 Day

This one-day workshop helps delegates to understand the impact that communication skills have on other people, and how improving these skills can make it easier to get better results.

About this course

Anyone who wants to improve the communication skills of themselves or their staff in order to become more effective in the workplace.

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Reviews

This centre's achievements

2018

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 15 years

Subjects

  • Negotiation Skills
  • Influencing Skills
  • Persuasion Skills
  • Delegating Skills
  • Self-esteem
  • Staff
  • Communication Skills
  • Communication Training
  • Improve Communication

Course programme

MODULE 1: Course Overview and Learning Objectives

MODULE 2: How Communication Works


Topics covered:
  • Influence or Persuade?
  • Identifying and Adjusting your Communication Style
  • Five Communication Styles
  • The 6 Cs of Communication
  • The Four-Step Cycle of Communication
  • The Dynamics of Communication
  • Communication is a Two-Way Street
MODULE 3: Face-to-Face Communication


Topics covered:
  • First Impressions
  • Appearance
  • On the Front Foot: Being Positive
  • Using the Right Words
  • The Three Components of Communication
  • Body Language and Non-Verbal Messages
MODULE 4: Telephone Communication


Topics covered:
  • Overcoming the Challenges of Telephone Communication
  • Improving Telephone Communication
  • Factors of Voice
  • Advantages of Telephone Communication
  • Disadvantages of Telephone Communication
MODULE 5: Written Communication


Topics covered:
  • Quick Tips for Types of Messages
  • The Power of Words
  • Right First Time
  • Keep it Concise
  • Address your target
  • Keep it Simple
  • Your Three Stage Structure
MODULE 6: Questioning and Listening Skills


Topics covered:
  • Verbal Signs of Active Listening
  • Non-Verbal Signs of Active Listening
  • Active Listening
  • The Five Levels of Listening
  • How Asking Question Helps You
  • Open and Closed Questions
  • The Funnel
MODULE 7: How to be an Effective Communicator


Topics covered:
  • Your Level of Understanding
  • Dismantling your Assumptions
  • Prejudices
  • Your Preconceptions: Stereotyping
  • Your History & Experiences
  • Asking for Feedback
  • How to Find Out What Others Think About You
  • Is your Self-Image Correct?
  • Getting your Self-Image Right
  • The Wheel of Communication
MODULE 8: Overcoming Communication Problems


Topics covered:
  • Four Tips for Delivering Difficult Messages
  • Delivering Difficult Messages
  • Dealing With Conflict
  • Dealing With Opposition
  • Barriers to Communication
  • Why Communication Goes Wrong
MODULE 9: Getting Better Outcomes


Topics covered:
  • Best Practices For Communicating Effectively
  • Timing: Whats Best For Them
  • The Effect of Location
IntimidationMODULE 10: Your Personal Action Plan

Effective Communication Skills

Price on request