Effective email for business

What people say

"Excellent course - interesting throughout. Very useful and with a knowledgeable presenter." Andrew Horton, DLA

Learning outcomes

On this one-day course you will learn how to:

• make sure your messages get opened quickly
• give longer messages a logical structure
• avoid igniting a 'flame war'
• choose an appropriate style
• address your reader's needs
• get your key messages across
• establish and build rapport
• know what format to use - and when
• minimise spam
• avoid embarrassing mistakes
• free yourself from in-box slavery
• make your emails more readable
• stay out of the libel court.
  

Special features

• Pre-course writing analysis identifies the areas you need to work on.
• Small group training ensures you get individual attention.
• Tailored training so that examples and exercises feel relevant to you.
• Follow-up support with bi-monthly reminders of key skills and free telephone and email support for one year.