The Emotionally Intelligent Manager

Each training programme is designed to be highly practical, understandable and instantly applicable. Each technique and its potential uses are explained in clear detail, and you'll learn how you can successfully apply them to just about any problem or challenge you will ever encounter.

Participants will learn how to:

• Understand their own emotions and thinking patterns in detail.
• Understand other people's emotions, concerns and motivations.
• Apply emotional intelligence skills to motivate and empower others.
• Raise morale, inspire high performance and trust.
• Anticipate and resolve conflict with internal and external customers.
• Deal with daily work pressures more quickly and productively.
• Communicate more powerfully and precisely to influence others.
• Convert negative emotions in to positive outcomes.
• Embrace major change in the corporate environment.
• Demonstrate empathy in difficult situations.
• Use emotional intelligence skills to bring out the best in others.
• Understand why personal fears and mood swings materialise.
• Become aware of personal emotional intelligence ‘blind spots'.
• Build strong, open and honest relationships.