Executive Office Skills (Level 2) Course

UK Learning College

Course

In

Price on request

The best Secretarial courses

See all

See all

Description

  • Type

    Course

  • Start date

    Different dates available

Course OverviewA distance learning course is the ideal way to gain a Executive Office Skills certificate. Whether you're looking to go on to further education, improve your job prospects or expand your knowledge, distance learning Executive Office Skills is a flexible and convenient course, which allows you to comprehensively prepare for an exam or career through home study. What's more, because the distance learning Level 2 Executive Office Skills Course is a fully comprehensive course, no prior knowledge is required.This programme is designed for senior office staff who wish to be able to manage office operations effectively and supervise the work of others in an office environment. Course ObjectivesAt the end of the course you will be able to:Introduce the benefits of good customer care Explore ways of handling complaints and difficult customers Demonstrate customer care in face to face and written forms of contact Raise awareness of good practice in personnel administration Explore the techniques of recruitment and interviewing Demonstrate the need for staff record keeping Explain data protection legislation Develop project management techniques Introduce team selection techniques Develop an understanding of body language Develop listening skills Demonstrate letter writing skills Practice good telephone communication skills Explain the training cycle Demonstrate training methods and techniques

Facilities

Location

Start date

Start date

Different dates availableEnrolment now open

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

This centre's achievements

2016

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 11 years

Subjects

  • Ms Office
  • Office IT
  • Skills and Training
  • Executive
  • IT Management
  • Management
  • Personnel
  • Project
  • Staff
  • IT Project Management
  • Project Management
  • Customer Care
  • Team Training
  • Data Protection
  • Listening Skills
  • Benefits
  • Body Language
  • Writing

Course programme

Training Course Content

Course Structure

The Executive Office Skills course is divided into five comprehensive modules:

Do you want to be more effective in the office? Keen to upgrade your skills and stand out from the crowd? Then this is the course for you. It covers everything from customer service, personnel administration to project management and communications. This course is really a must to be a vital cog in the office machine. This course is ideal for those working in office management as a personal assistant.

Module A – Customer Services
  • Face to face contact
  • Dealing with awkward customers
  • Where are you?
  • Dealing with complaints
  • Complaints policy
  • Do’s and don’ts of complaint handling
  • Is the customer always right?
  • Dangerous contact
  • Person to person contact
Module B – Personnel Administration
  • The work cycle
  • Recruiting
  • Shortlisting
  • Checklist on interview
  • Contract of employment
  • Personnel files
  • Data protection
  • Job descriptions
  • Health and safety
  • Staff security
Module C – Project Management
  • Defining a project
  • Work structures
  • Choosing your team
  • Resourcing the information
  • Who does what
  • Gantt charts
Module D – Communications
  • Body language
  • Appearances can be deceptive
  • Emphasis on words
  • Listening skills
  • Letter writing
  • Using the telephone
  • Getting the message
Module E – Training Administration
  • The training cycle
  • Who benefits from training
  • Planning training
  • Training methods
  • Training environment
  • Equipment
  • Visual aids
  • Evaluation

The UK Learning College is a leading Distance Learning Provider, offering a route to study for anyone who wants to gain a new skill or qualification, but finds the traditional, classroom-based mode of study unsuitable. Distance learning is an ideal way to learn around your current time and financial commitments, no matter how diverse and unpredictable your schedule is. With UK Learning College you not only study when it suits you and in your own time, but you can be sure of receiving all the advice and support you require as your studies develop. Because of our continuous system of enrolments, Students can enrol any time of year, and our flexible distance learning courses allow students to plan their studies to fit in their life style or work commitments. All of our students have access to their own personal distance learning course tutor who specialises in their field of education and is totally committed to helping you succeed in your home learning course.

Additional information

Expenses

Enrolment Fees

Our aim is to provide you with the best deal available, therefore the registration fee, certification fee and full tutor support is included in the course price for you. The enrolment fee for the Executive Office Skills home study course is £386.25, though for a limited time we are offering you the...

See related categories

Executive Office Skills (Level 2) Course

Price on request

The best Secretarial courses

See all

See all