Courses in Exeter

...for effective outcomes. Trainers new to the role or have little experience will find this course gives them the tools to design structured motivational material...

...Users with a basic knowledge of PowerPoint who wish to enhance their presentations making them more interesting and professional. Course Summary This one-day...

...11.15am Setting up a database for mail merge Creating a mail merge document Sorting and selecting specific clients Mailing labels Creating a booklet 12...

...achieving both personal and team objectives using delegation and assertiveness skills Develop your communication skills to overcome conflict and barriers Practice listening...

...The Money Triangle - Introduction to the 10 Commandments The Five Basics that'll make you great Commanding a Memorable Impression How do we appear to the customer?...

...No pain, no gain, no sale Are you Michael Parkinson or Jonathon Ross? 11am Break 11.15am The structure of a sales call - AIDA Introduction and opening...

...and recognise false realities.*Establish rapport by identifying someone's values and building trust.*Use effective influencing strategies and tactics...

...Leading a change team, Planning and implementing change, Overcoming resistance to change and Monitoring the effects of change. Suitable...

...arrows, callouts grouping and order) *Text boxes *Clip Art *Word Art *Borders *Mail shots *Envelopes and labels *Macros *Customising the toolbar...

...Suitable for anyone who uses Microsoft packages and wished to learn more about Basic Word. Suitable for anyone who uses Microsoft packages and wished...

...Presentation.*Setting up and creating an on-screen presentation using the Design Template*Opening the Design Template*Setting up the Welcome Slide*Selecting...

...data labels *Changing the colour of the segments *Printing the chart*Inserting a chart into word *Creating a bar chart: *Creating a bar chart *Altering...

...including people that have little or no experience of creating presentations...

...Text alignment, Inserting Clip Art; Excel 2000 - Create a simple budget spreadsheet, Borders, Totals and Autosum; Access 2000 - Create a simple address...

...Working Within a Professional Team Certificate Description: PURPOSE:To provide delegates with the opportunity to consider their attitudes to customers...

...PURPOSE: The aim is to identify the practical steps they can take to deal with pressure and ensure that they are not creating pressure for others.CONTENT:*Good...

...or promoted team leaders, supervisors and managers. Team Working Certificate Description: This course is designed to help participants examine the different...

...such as applying a broad filter, criterion review, pros and cons, and ideas categorisation, to evaluate ideas fairly and consistently.*Identify common pitfalls in making decisions...

...internal, external and potential. Suitable for: The audience for this course is for anyone who has to deal with customers face to face or on the telephone...

...Define the problem; Decide problem(s) to tackle; Generate solutions, Evaluate solutions; Choose solutions; Plan and implement.*Identify common meeting...