Courses in Exeter

...11.15am Setting up a database for mail merge Creating a mail merge document Sorting and selecting specific clients Mailing labels Creating a booklet 12...

...or a similar role – leader, supervisory, managerial Course Summary This event is thought provoking, inspirational and practical. To manage effectively...

...anyone in the sales profession. What you will learn Understanding the emotions of the client Building your selling around benefits Understanding how to determine...

...plus anyone in selling as the skills are fundamental to all sales people. Course Summary Selling by phone requires an additional group of skills to those...

...the accuracy of their five-step plan for win-win outcomes.*Assess their influencing plan, the success of their analysis of blockers, floaters and champions...

...Leading a change team, Planning and implementing change, Overcoming resistance to change and Monitoring the effects of change. Suitable...

...arrows, callouts grouping and order) *Text boxes *Clip Art *Word Art *Borders *Mail shots *Envelopes and labels *Macros *Customising the toolbar...

...and printing letters *Printing- current page, whole page, range of pages *Indenting and numbering paragraphs including adding an unnumbered paragraph *Superscripts...

...and Using a Floppy Disk*Creating a Directory*Getting Started*Opening PowerPoint*The Opening Screen, *selecting AutoContent Wizard, Design Template or Blank...

...Suitable for: This course is suitable for anyone who wishes to use excel at a basic level. This course is suitable for anyone who wishes to use excel at a basic level...

...Make a high level plan for presentation: set objectives, analyse the audience, plan the logistics and decide an overall presentation style.*Develop strong...

...Text alignment, Inserting Clip Art; Excel 2000 - Create a simple budget spreadsheet, Borders, Totals and Autosum; Access 2000 - Create a simple address...

...Suitable for: Suitable for Members of staff who wish to become effective in communicating the best impressions of themselves and their organisation to customers and clients...

...This workshop aims to help both team leaders and team members understand the key issues of stress and time management. Working Under Pressure Certificate Description...

...Subjects covered include:*What is a team? *The various stages in the life cycle of a team *Understanding the barriers to effective communication *Examining...

...Suitable for: Anyone who has to deal with problem solving in their job...

...The audience for this course is for anyone who has to deal with customers face to face or on the telephone. Outstanding Customer Service Skills Description...

...including setting meeting objectives, planning the agenda, and balancing the mood and the mode of the meeting.*Encourage participation from team members...

...Suitable for: No requirements. This course is aimed at those who have others reporting to them or who regularly communicate with external clients. No requirements...

...to coach and the skills required to coach.*Formulating a detailed plan for coaching.*Reviewing activities.*Mentoring - how to plan an active and invaluable...