Courses in Exeter

...and produce professional looking documents and reports. What you will learn Document formatting Using and modifying styles Creating a table of contents...

...understanding and feedback techniques Increase your effectiveness as a leader using support and motivational techniques Workshop Timetable 9.00am Registration & Coffee Welcome...

...either new to the profession, or an old hand, and will make them look at every aspect of their preparation, presentation, and ability to pick up the order...

...plus anyone in selling as the skills are fundamental to all sales people. Course Summary Selling by phone requires an additional group of skills to those...

...be able to make a bigger impact in business. Specifically they will be able to:*Understand the influencing process and its associated skills and attitudes.*Assess...

...Suitable for anybody who may become involved in implementing and managing change, or for managers or supervisors in organisations where change may be happening...

...spacing *Tables *Using tools on the drawing toolbar (lines, arrows, callouts grouping and order) *Text boxes *Clip Art *Word Art *Borders *Mail shots *Envelopes...

...and Subscripts *Creating space *Tables and newsletters *Creating a newsletter: Type the document or copy the document from file *Change the font and...

...to ask Tutor additional questions. Suitable for: For anyone who uses a computer and would like to learn more about powerpoint...

...addition, simple formulae and borrowing functions *Format numbers (style, decimal places and alignment) *Printing and page set up* Creating a Pie Chart*Resizing...

...including people that have little or no experience of creating presentations...

...Text alignment, Inserting Clip Art; Excel 2000 - Create a simple budget spreadsheet, Borders, Totals and Autosum; Access 2000 - Create a simple address...

...OBJECTIVE: By the end of the session, delegates will have:-*Described good or bad experiences they have had as customers and how they felt about these*Recognised...

...and bad pressure*Understanding acceptable pressure within your team*Improving your time management*Identifying when you work best and how to make use...

...Suitable for: This course is designed for newly appointed or promoted team leaders, supervisors and managers. This course is designed for newly appointed...

...and foster a positive approach to solving problems in team members.*Define a problem by clarifying what they will achieve, what the current situation...

...A good first impression is a combination of appearance, acknowldgement, attitude and approach.*Analyse what the customer wants and needs by combining active...

...different behaviour types and know how to handle each behaviour. Suitable for: The audience for this course is supervisiors, managers and team leaders...

...Half price for any learners currently undertaking an Apprenticeship with Education + Training Skills...

...managers who recognise the value of well - trained staff who want an active role in their development...