Facilitation Skills

The role of the facilitator. Appreciate the difference between 'process' and 'content'. Understand group dynamics. Levels of intervention. Determine the skills required. Agree what is expected from the facilitator. People and task issues. The ability to stay neutral when necessary. What does and doesn't work. Develop mental resilience. Be firm without causing upset. Handle difficult situations. The emotional cycle of change. Catalytic skills. Interventions that stimulate the process. Establish ground rules. Problem solving techniques. Suitable for: Suitable for managers/supervisors who want to develop their non directive style, or anyone who wants to develop their skills in this area.