Facilities Management - Managing People

• Managing your staff
• Teamwork: what makes a good team?
• Staff training
• Customer service

Upon completion of this course, you will be able to:

• Set up a communications strategy for your whole department specifying meeting schedules and strategies.
• Check available skills and evaluate the skills requirements of the department.
• Construct a training schedule for the whole department, making sure you consider the strategic objectives of the organisation.
• Develop customer service for each section, making sure your staff focus on customer service techniques.
• Listen to your customers.