Fenman Training courses

...passing on the instructions by word of mouth only. Afterwards, the task is reviewed by the group as a whole and specific learning objectives identified...

...The participants then use process mapping to improve a real-life process. Who is it for: This training resource is intended for use by trainers to outline...

...Customer interface , Customer service , Dealing with complaints and aggression , On the telephone , Refusing requests , Selling , Telephone skills...

...By piloting the questionnaire, the trainer will also be able to predict the time needed to conduct the main exercise with far more accuracy...

...all they have learned about their voice. You close the training activity with a brief review and summary of all the participants have learned about their voice and voice projection...

...apply for most types of report. This training activity will enable participants to clearly express themselves in their written communications...

...Arthur Proud, Larry Reynolds, David Simmonds, Margaret Zuppinger. Pages: 303 'OK to Copy' Pages: 190 Contents 1. Administering a case study...

...Motivating your team Individuals complete an action plan to see who, in their work team, needs to be motivated, when and in what way. Participants' strategies...

...Participants identify the goals an organisation should strive to achieve with regards attendance management. They also focus on how to maintain and monitor progress...

...participative or democratic? Groups are encouraged to think about these three styles of leadership, then list their advantages and disadvantages...

...Every Call Count and is intended as an aide mémoire to support the learning illustrated in the video, as well as providing additional information to remind you of good practice...

...Considerations about how to apply competency frameworks to inform the design of assessment and development centres. SECTION TWO: TESTS AND EXERCISES 4.Psychometric tests...

...from nine Fenman resources, providing a comprehensive and valuable resource of tried and tested materials. The activities are diverse in nature and reflect...

...from the coachee's perspective to empower a performer to create a Goal from a work issues, explore the Reality of the issues, consider their Options...

...This can lead to loss of productivity and morale throughout the whole team involved, as well as causing all the additional work, worry and hassle of formal procedures...

...This session discusses the signals that the facilitator needs to look for and how to interpret them. 12. Intervention skills Intervention can be defined...

...offer valid only whilst stocks last. Contents 1. Add a Letter 2. Cascading Words 3. Connecting Words 4. Consecutive Letters 5. Conversation over Coffee...

...on interpersonal and personal organisation skills. 2. Sources of Power - Positional and Personal This activity covers an essential topic for any workshop on influencing skills...

...Follow a structure To introduce participants to a structured model they can use to run an effective coaching discussion. To give them an opportunity...

...Now you can train your managers in the skills they need to manage their people during times of upheaval and uncertainty. Show them how to encourage others...