Fenman Training courses

...fast-moving and challenging exercise which demonstrates how effective they are at noticing detail, and how they might improve their ability in this key...

...This enables an organisation to identify where there is room for improvement in business processes, and to make those improvements. You begin this training...

...the situation by applying their own positive service skills. The nature of a service provider's job means that they sometimes come across customers...

...gained to practical use. You introduce the activity by discussing the benefits of the pilot stage of an LNA questionnaire. The participants then consider...

...Who is it for: This training resource is intended for use by trainers as the first of two activities examining the voice, providing a full explanation...

...You start the training activity by encouraging the participants to review the differences between oral and written communication. Using a short...

...· 'OK to copy' handout masters are included as appropriate · CD-ROM - containing the whole pack as an Adobe®Acrobat® pdf file · Applications grid...

...'They'll pull round once they get used to it'. The damage has been done, and may be long lasting. Drop these exercises into your leadership...

...examining workplace attendance records and discuss the importance of keeping an open mind when reviewing such records. 13. Responding to circumstances...

...An all-embracing discussion tackles themes on how work teams react to these styles and how these styles can be altered. Style uses Participants take...

...is to approach every call with care and thought. Has been produced in conjunction with our video Making Every Call Count and is intended as an aide mémoire...

...uses and dangers When and how to use published psychometric tests. 5.Designing your own questionnaires How to design your own questionnaire...

...Practice makes perfect 31. Pairing syllables 32. Mummy 33. Working in style 34. Team performance 35. Stress management 36. Human table footb all...

...Once these questions are applied to a given situation, the 'entry point' for coaching can be established. 7. Asking effective coaching questions An opportunity...

...A word about copyright How to use this resource How to use the CD-ROM Applications and timings grid About the authors Sources of further information...

...to avoid common pitfalls Contains CD-ROM Author: Sarah Cook Pages: 306 'Ok to copy' pages: 127 Contents SECTION 1: THE ROLE OF THE FACILITATOR...

...So they're easy to slot in at a moment's notice, or schedule in for added. This training resource delivers 50 ready-to-run energisers and icebreakers...

...Positive Influencing Behaviour This module introduces the foundation skills required for influencing others and provides a useful base from which to launch...

...Here are proven activities to develop your managers' coaching skills and get them discovering the benefits of coaching. Author: Eddie Davies Pages...

...These 19 tried and tested activities deal with the human side of organisational change. Now you can train your managers in the skills they need to manage...