Fenman Training courses

...Use this training resource to provide participants with an enjoyable, fast-moving and challenging exercise which demonstrates how effective they are at noticing detail...

...is intended for use by trainers to outline the principles of process mapping. The participants then use the technique to improve a real-life process....

...Use this training resource to introduce participants to ways of identifying the behavioural clues given by customers and to use this knowledge to diffuse...

...By piloting the questionnaire, the trainer will also be able to predict the time needed to conduct the main exercise with far more accuracy...

...participants have probably been speaking for years and, presumably, been heard, so they may wonder why it is more than just volume that is important...

...Writing skills should be considered a foundation skill for all managers. The ground rules are common for all types of writing and similar structures...

...Considerations for volunteering 19. Content of written exercises 20. Cost-benefit analysis 21. Deciding when and how to use a focused discussion...

...a delicate workplace situation. They agree on a motivational strategy that will result in a positive outcome. Workplace scenario: just tell me Participants...

...Absenteeism can cost a company more than just money. There is not only the lost productivity, but the lost morale of other employees, the time and hassle to cover their...

...in a group exercise to establish when (and when not) to use each of the three styles of leadership in the workplace. They look at the impact of incorrect...

...Taking messages 3. Logging inbound calls 4. Planning an outbound call 5. Dealing with difficult calls - an aide mémoire...

...business benefits versus costs of establishing a centre - and go on to convince your organisation of its worth · Understand the rationale and mechanics of these centres...

...As with energisers, they allow a smooth transition between activities of different types and styles. The 100 activities in are a collection of top exercises...

...agree and develop the framework which will lead to their becoming a better team. 9. The coaching circle and teams This activity focuses on applying...

...they are then asked to identify the different types of question used within the dialogue, and to discuss the benefits of using each question...

...the important question of how to develop a good rapport with your group so they feel that you understand and relate to them. It provides practical...

...Flipchart islands 23. Key letter categories 24. Pass the b all 25. Stepping stones 26. Symbolic values 27. Valuable words 28. Water jugs...

...just like any others. Do your colleagues really understand the influence they already have? Would they like to acquire the interpersonal skills needed to improve their influence...

...6. Recognise the opportunity To enable participants to identify which incidents from their day-to-day work present opportunities to coach their staff...

...11. Words, Thoughts, Feelings Identifying how people really think about change. 12. Managing the Resistance to Change Gaining support for change...