Fenman Training courses

...Themes: Communications , Leadership , Personal relationships , Problem solving , Team working , Resource Type: Activity Min Group Size: 4 Max Group...

...is intended for use by trainers as a natural progression from 'Are you really leading?', and 'Innovation'. It also links with 'Creativity and problem solving'...

...sense of 'person who complains'. You start by introducing the participants to three types of complaint, as defined by a study of dissatisfied customers...

...they would expect to gain. You watch during this exercise and then lead a feedback session. Who is it for: This training activity is intended for use...

...all they have learned about their voice. You close the training activity with a brief review and summary of all the participants have learned about their voice and voice projection...

...apply for most types of report. This training activity is intended for use by trainers on written skills courses and general events aimed at improving...

...A toolkit is a training manual produced by Fenman. It gives you 101 easy-to-use tools that will help you and your managers learn and develop...

...Good motivation is too important to be left to chance, to say. Motivation doesn't just happen. Motivation happens because the manager understands their...

...14. The counselling interview - checklist Participants consider appropriate inclusions for a counselling interview checklist and the best manner in which...

...at for minimum disruption. Leading a new employee We've all had a 'first day at work'. But we may not all have had the best experience of this situation...

...Every Call Count and is intended as an aide mémoire to support the learning illustrated in the video, as well as providing additional information to remind you of good practice...

...with simple, clear and jargon-free explanations · Equip yourself with the knowledge to competently create your own resources Contents SECTION...

...506 'OK to copy' pages: 110 Contents 1. Mexican wave 2. Mind-reader 3. Flipchart islands 4. The blind men and the elephant 5. Spy master 6. Team identity...

...show that using simple coaching strategies is more effective than 'command and control' management. Show your managers how they can use coaching techniques...

...from informal and formal interviews and warnings to record keeping and appeals. It is a practical resource for all trainers and managers to use to develop...

...you with an understanding of the change process, how people react to change, and the role the facilitator can take in assisting organisational change...

...Word teasers 30. Before and after pictures 31. Bingo 32. Brainstorming 33. Coat-of-arms 34. Creative flipcharts 35. Flipchart charades 36. How do you see...

...Others This activity is most useful at the end of a training programme just before the final review. It gives participants a clear plan of what to do...

...their people to learn for themselves. Nine of these activities. This pack is the ultimate 'train the trainer' and 'coach the coach' training resource...

...18. The Five Stages of Change How people cope with radical change. 19. Talking About Change Changing leadership style...