Fenman Training courses

...that can be put into use in the workplace. Who is it for: This training resource is intended for use by trainers to test the team's ability to attend to detail...

...Process improvement , Resource Type: Activity Min Group Size: 4 Max Group Size: 20 Typical Duration: 01:20:00 No of Pages: 13 Purpose: This training resource...

...intended for use by trainers with all members of staff, particularly those with customer-facing responsibilities, whether face to face or on the telephone...

...Written communication skills , Resource Type: Activity Min Group Size: 4 Max Group Size: 10 Typical Duration: 01:50:00 No of Pages: 17 Purpose...

...and to provide opportunities for participants to gain a practical understanding of the impact these factors have on the success of a presentation...

...You start the training activity by encouraging the participants to review the differences between oral and written communication. Using a short...

...collating individuals' thoughts and feedback and acting as a prompt or an aide mémoire, to name but a few. Designed for Ease of Use - A toolkit is designed...

...Motivating your new team Groups identify the best motivation strategies a manager can use when they inherit an existing team. Motivating for a new function...

...Absenteeism can cost a company more than just money. There is not only the lost productivity, but the lost morale of other employees, the time and hassle to cover their...

...in a group exercise to establish when (and when not) to use each of the three styles of leadership in the workplace. They look at the impact of incorrect...

...is to approach every call with care and thought. Has been produced in conjunction with our video Making Every Call Count and is intended as an aide mémoire...

...and advice on how to keep up to date on assessment and development centre issues in this electronic age. 258 pages, with 78 OK to copy pages...

...What's on top? 83. Origami 84. Tension reliever 85. Managing your time 86. Word teasers 87. Observation 88. Boxing match 89. Word grid 90. Odd one out...

...A powerful way to turn team meetings into goal-focused events. In this activity, participants use the GROW sequence to focus on creating an action...

...it could be due to factors outside work. Whatever the reason, if the person responsible does not act immediately and appropriately the situation will deteriorate...

...whatever the situation. This session provides examples of neutral behaviour and guidelines on what to say and do, or not to say and do, in order to show you impartiality...

...Each training activity is short and sharp - all take between 5 and 20 minutes. So they're easy to slot in at a moment's notice, or schedule in for added...

...It links well with Modules 8, 9 and 10 of this Training Resource on Establishing Rapport and Engaging Skills. 8. Establishing Rapport 1 - Influencing...

...Do you have new managers with no coaching experience? Do your managers simply need a 'refresher' course on identifying learning needs and the coaching opportunities?...

...to regard change as a time for learning and development - instead of a time of low morale and dissatisfaction. Author: Arthur Proud Pages: 292 'OK to copy'...