Fenman Training courses

...by trainers to provide participants with an enjoyable, fast-moving and challenging exercise which demonstrates how effective they are at noticing detail...

...activity by telling a story to set the scene. You then give the participants a case study that explains the principles of process mapping. The participants...

...what these different customers might say, do or sound like. Using this information, the participants then work on strategies for dealing with these types of behaviours...

...who should be included in the pilot. They work in pairs to establish reasons for an organisation-wide sample. You take feedback before moving them on...

...they write and deliver a passage using onomatopoeic words. This is recorded on audio tape. Tonality and pitch form the last part of the training activity...

...session involves a small-group exercise. Using a checklist, the participants review a management report they have written before attending the course...

...Good questions for working in action learning sets 41. Guiding self-directed learning 42. How 'blended' are you already? 43. How do you learn?...

...then carrying them out. A videoed role-play by some of the participants is used by the whole group to agree an approach. The negative employee Using a workplace scenario...

...an opportunity to highlight the important areas for the team at work. 5. Rating attendance Using workplace attendance records, participants identify...

...tried, tested and easy to use ideal for short timeslots packed with fresh ideas for dealing with key issues At just £199 (plus carriage & VAT)...

...Taking messages 3. Logging inbound calls 4. Planning an outbound call 5. Dealing with difficult calls - an aide mémoire...

...and advice on how to keep up to date on assessment and development centre issues in this electronic age. 258 pages, with 78 OK to copy pages...

...Apples and oranges 92. Consecutive letters 93. Lemon story 94. Connecting words 95. Triggering 96. No 'A' 97. Batons and b all s 98. The gugulunga tree...

...show that using simple coaching strategies is more effective than 'command and control' management. Show your managers how they can use coaching techniques...

...from informal and formal interviews and warnings to record keeping and appeals. It is a practical resource for all trainers and managers to use to develop...

...This session discusses the signals that the facilitator needs to look for and how to interpret them. 12. Intervention skills Intervention can be defined...

...Word stairs 15. Anagrams 16. Batons and b all s 17. Becoming an expert 18. Boxing match 19. Consecutive squares 20. Cracking codes 21. Draw what I say...

...It is designed to help those who need to understand how to develop and use influence within an organisation. It can also be used as part of training programmes...

...put forward by managers and job holders for not becoming actively involved in coaching. 4. What's involved in coaching? To give participants an overview...

...The Confidence Anchor Building confidence about change. 16. Changing Procedures Changing the way things are done. 17. Listening and Understanding Summarising effectively...