Food & Beverage Management and Service Master

Module II. Food and Beverages Service(60 hours / 12 weeks)

- Staff skills
- Service equipment
- Menu and beverages knowledge
- Service sequences
- Event service
- Supervisory service

Module III. Gastronomy and Wines of Spain Module (20 hours / 12 weeks)

- Best restaurants of Spain: The World's 50 Best Restaurant ranking, Michelin stars
- Famous chefs and pastry chefs of Spain
- Wineries of Spain

Module IV. Foreign Language Intensive Course (160 hours / 8 weeks)
- Official DELE exam of Spanish for Foreigners preparation module
- General French or Russian Language according the initial entrance level

Module V. Spanish/French/Russian Language for the Tourism Sector (80 hours / 4 weeks)
- In the reception
- Hotel services
- In the restaurant/bar
- Information services from the hotel
- The hotel and travel agency
- Check-out: Acknowledgements and complaints
- Reservation procedure
- What do your clients expect from you?
- Touristic texts
- At the airport: arrival, passport control, customs, airport services, baggage claim, car rental, shuttle bus, public transport, transfer guide
- At the hotel: check-in, room reservation, guest service, exchange service, room changes, claims, check-out
- Hotel services: spa, beauty center, gifts shop, activities inside and outside, group activities, laundry, parking
- In the restaurant/bar: tapas, breakfast, menu
- In the tourist office: excursions, guided tours, outdoor activities, car rental
- In the travel agency: destinations, tours, round trips, tailor made tours, MICE, group tours, contract, relationship hotel/agency, mistakes in the booking, make an offer, prepare a trip, sell the trip
- Check-out: invoices, bills, discount cards, acknowledgements and claims
- Tour guide profession: protocol, duties and obligations, responsibilities, customer service.

Module VI. Final Certificate Project

· Project design

· Research tools

· Personal reflection

· Appropriate questionnaire designs

· Conducting academic research, literature search and review

· Developing a research question, hypothesis and methodology

· Managing a research project

Module VII. Internship (a minimum of 3 month)