Full time Business Administration, Retail and Customer Services Level 1

Business Administration, Retail and Customer Services Level 1Duration
One Year full time

Attendance
You are expected to be available to attend college Monday to Thursday 9am to 5.30pm and Friday 9am to 4.30pm.

Course Description
The course offers a range of subjects and ensures that students are both prepared and qualified for a junior career in the customer service environment.

Course Structure
The course includes the following subjects:

• NOCN Level 1 Progression Award
• NVQ Level 1 Customer Service
• BTEC Introductory Certificate in Business, Administration and retail
• NCFE Employment Skills
• Key Skills

Course Assessment
All qualifications are assessed by building portfolios of evidence to demonstrate understanding of the various subjects.

Course Entry Requirements

• 2 GCSEs at grade G or above
• For equivalent qualifications see the Entry Requirements Explained page
• All applicants must complete an initial assessment in Maths and English and attend an interview

Course Costs
There are no course fees if you are under 19 years old on 31 August 2010. However, you may have to pay for textbooks, personal kits, uniforms, trips and personal stationery. You will be informed of these at your interview.

Course Enrichment
Activities such as trips and visits will be arranged, which are beneficial to this course and your learning. These activities are optional and additional fees will be charged to you. Details will be provided at the time of interview.

Course Progression
Gateway to Business Level 2

Legal Secretarial programme

Course Career Prospects

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  There is a constant demand for suitably qualified customer service staff both locally and nationally. Close liaison with employers ensures that students are kept well informed of changes and opportunities that may arise.
  
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  Useful careers website:
  
• If you are unsure about your career progression please contact the Careers Team.