Fundamentals of Supervisor Skills

MODULE 1: Course Introduction and Overview


MODULE 2: Making the Transition
Topics covered:

• How will my Role Change?
• Tips for Learning the Ropes Quickly
• Questions Supervisors Have

MODULE 3: Responsibilities of a Supervisor
Topics covered:

• Case Studies

MODULE 4: Setting Goals
Topics covered:

• Setting Goals

MODULE 5: Communication
Topics covered:

• The Communication Funnel
• Active Listening
• Asking Questions
• What is Paraphrasing?
• Non-Verbal Messages

MODULE 6: Time Management
Topics covered:

• Managing your Priorities
• Say When
• Learn More
• Ask for Help
• Give it Away - Delegate

MODULE 7: Managing Conflict
Topics covered:

• The Conflict Resolution Process
• Seven Steps to Ironing Things Out

MODULE 8: Dealing with Difficult Employees
Topics covered:

• The Over-Dependent Employee
• The Lazy Employee
• The Hostile Employee
• The Chronic Complainer

MODULE 9: Your Personal Action Plan