Giving and Receiving Feedback

IT Training Solutions Limited

Course

Inhouse

Price on request

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Description

  • Type

    Course

  • Methodology

    Inhouse

One of the most important person-to-person communication skills is the ability to give and receive feedback effectively. It is also one of the most challenging. This course will illustrate how to turn feedback sessions into tools that can help improve job performance and meet important goals.

About this course

No previous knowledge is required.

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Course programme

Course Overview

One of the most important person-to-person communication skills is the ability to give and receive feedback effectively. It is also one of the most challenging. This course will illustrate how to turn feedback sessions into tools that can help improve job performance and meet important goals.
Prerequisites
  • No previous knowledge is required.


Objectives


    Delegates will be able to :
  • By learning the proven techniques presented in this course, delegates will develop their own feedback skills, enabling them to present their ideas more effectively. It will also provide delegates with skills to be a better receiver of feedback, even feedback that is presented awkwardly.
  • Lesson objectives help delegates become more comfortable with the course, and also provide a means to evaluate learning.
Training Options
  • Bespoke course (a course written to your specific needs) at your company office throughout the UK, at our training venue or at an independent location, convenient to you
  • Private course at your company office throughout the UK, at our training room or at an independent location, convenient to you
Whats Included
  • Comprehensive colour course manual and exercises
  • Lunch (When at our training venue)
  • Refreshments (When at our training venue)
  • Relaxed refreshment area at our training room
Course Content
Introduction
  • Defining feedback
  • The power of feedback
  • Recognizing ineffective types of feedback
  • Recognizing the characteristics of effective feedback
  • Defining redirection and reinforcement
Assessing Your Current Feedback Skills
How successful are you?
  • Useful feedback is detailed feedback
  • Recognizing the import and features of detailed feedback
  • Recognizing the features of detailed feedback
  • Steps for giving and receiving effective feedback
Feedback and Communication Styles
  • Identifying your preferred communication style
  • Recognising the impact your style has on the way you give and receive feedback
  • Understanding other styles of communication and how they relate to feedback
  • Adapting your feedback communication style to the situation
Handling Difficult Feedback Situations
  • Some typical situations in which giving and receiving feedback may be difficult
Basic steps for effectively giving and receiving feedback in difficult situations
  • Developing your feedback skills
  • Reassessing your current feedback skills
Create an action plan for improving your feedback skills

See related categories

Giving and Receiving Feedback

Price on request

The best Performance courses

See all

See all