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Online/Distance Customer Service Skills Government Funded
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...A further 30 credits must be achieved by completing a minimum of one unit from each of the four option groups; at least 10 of these 30 credits must be at Level... Learn about: Customer Service Skills, Verbal Communication, Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
...You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject... Learn about: Customer Service Skills, Customer Service...
- NVQ
- Online
- Different dates available
- 12 Months
...principles of conflict management This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish. Assessments... Learn about: Customer Service Delivery, Customer Manager, Customer satisfaction...
- Course
- Distance Learning
- Intermediate
- Different dates available
...a plan for service excellence •Deliver a service excellence project •Monitor and assess the effectiveness of the plan •Maintain service excellence in your organisation... Learn about: Customer Service, Quality Training, Quality Systems...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...Suitable for: Those who work in customer facing jobs Please contact us directly (telephone number and email listed in provider information) if you... Learn about: Verbal Communication, Customer Service, Effective Communication...
- NVQ
- Online
- Different dates available
- 12 Months
...understand and appreciate the need for quality customer service within companies. With modern technologies, the requirements and constructs of customer... Learn about: Customer Service, Customer Retention, Customer Service Skills...
- Course
- Distance Learning
- Intermediate
- Different dates available
...relationship Module 5: Monitoring and solving customer service problems Module 6: Processing customer service complaints Module 7: Working with others... Learn about: Team Training, Business and Administration, Problem Solving...
- Course
- Distance Learning
- Beginner
- Different dates available
...problems and objections Controlling anger Dealing with criticism Communicating on the telephone Handling complaints Module 3: Reception Skills The... Learn about: Communication Skills, Customer relationship, Social Skills...
- Course
- Distance Learning
- Intermediate
- Different dates available
...Modules Module 1: Understanding customer service Module 2: Knowing the customer service rules Module 3: Making customer service personal Module... Learn about: Communication Skills, Customer relationship, Customer Manager...