Customer Service Skills – Delivering Excellent Service

NVQ

Online

£ 317 VAT inc.

Description

  • Type

    NVQ Level 2

  • Methodology

    Online

  • Duration

    1 Year

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

This course is an ultimate guide to have a holistic understanding of all the aspects of Customer Service and identifying customer expectations. With interactive and engaging video lessons, you will develop your skills, competencies, and discover the tools and techniques needed to serve customers better. Gain a good comprehension of how to interact and deal with customers and what it takes to provide excellent customer service both in person and over the phone.

By the end of the course, you will gain knowledge of handling customer complaints, enduring stress, and understand how customer service training benefits your business.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

connect with customers and solve problems
promote your business through excellent customer service
be able to showcase the ability to clarify complex issues
provide service that delights your customers
handle a variety of problems and conflicts

Customer Service Skills – Delivering Excellent Service is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don’t have to worry about the quality.

Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.

Customer Service Agents
Managers
Assistant Managers
Receptionists
Customer Service Representatives
Retail Assistants
Sales Assistants

Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99.

Earn a free e-certificate upon successful completion.
Accessible, informative modules taught by expert instructors
Study in your own time, at your own pace, through your computer tablet or mobile device
Benefit from instant feedback through mock exams and multiple-choice assessments
Get 24/7 help or advice from our email and live chat teams
Full Tutor Support on Weekdays

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Reviews

Subjects

  • Customer Service Skills
  • Customer Service
  • Customer
  • Expectations
  • Identifying
  • Service
  • Focusing
  • Telephone
  • Complaints
  • Handling

Course programme

COURSE CURRICULUM

Understanding Customer Service
  • Understanding Customer Service
  • Identifying Customer Expectations
  • Providing Excellent Customer Service
Focusing on the Customer
  • Focusing on the Customer
Customer Service and the Telephone
  • Customer Service and the Telephone
Handling Complaints
  • Handling Complaints
Enduring Stress
  • Enduring Stress
Mock Exam
  • Mock Exam- Customer Service Skills – Delivering Excellent Service
Final Exam
  • Final Exam- Customer Service Skills – Delivering Excellent Service

Customer Service Skills – Delivering Excellent Service

£ 317 VAT inc.